Service Admin

Cummins Asia Pacific; Darwin; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Remote allowance

Overtime penalties

PPE supplied

Product training

Income protection

Health insurance discounts

Remuneration review

Annual bonus

Onsite parking

Employee assistance

Parental leave

Job summary

Cummins Inc. in Australia is seeking a proactive Office/Service Support professional to join our team in Darwin.

You will handle supplier invoicing, accounts payable, mail, scheduling, calls, and safety compliance admin, including JSOs, while supporting the service supervisor with day-to-day workload. The role emphasizes strong communication, top-tier customer service, and the ability to juggle competing priorities in a fast-paced environment.

Qualifications

• Experience in customer service, administration, or service support.
• Strong organisational skills and ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications; training will be provided on internal systems.
• Outstanding communication and interpersonal skills for building relationships with customers and stakeholders.
• Proactive problem-solving approach and commitment to excellent customer service.

Responsibilities

• Complete supplier invoicing and accounts payable.
• Manage mail, schedule services, answer phone calls, and complete safety compliance admin (JSOs).
• Support the service supervisor with account issues and day-to-day workload.
• Provide world-class service to our customer base.
• Arrange training and maintain records for technicians.
• Communicate effectively with customers and team members.

Skills

Customer service

Organisational skills

Communication

Problem solving

Proactive mindset

Tools

Microsoft Office

Job description

In this role, you will make an impact in the following ways:

• Complete supplier invoicing, accounts payable, mail management, schedule services, answer phone calls, and complete safety compliance admin, including JSO’s
• Support the service supervisor with account issues and day-to-day workload
• Provide world-class service to our well-established customer base
• Arrange training and keep accurate records for technicians
• Utilise your strong verbal and written communication skills with a positive, upbeat attitude and be proactive
• Heavily customer-focused role

To be successful in this role, you will need the following:

• Previous experience in a customer service, administration, or service support role.
• Strong organisational skills, with the ability to manage competing priorities, meet deadlines, and work effectively in a fast-paced environment.
• Well-developed computer skills, including proficiency with Microsoft Office applications. Training will be provided on internal systems and processes.
• Outstanding communication and interpersonal skills, with the ability to build strong relationships with customers, stakeholders, and team members.
• A proactive approach to problem-solving, with a commitment to delivering exceptional customer service.

Compensation And Benefits

• Competitive salary paid as a permanent salary plus remote location allowance
• Overtime penalties
• Safety equipment / PPE provided
• Comprehensive Cummins product training provided
• Income Protection continuance insurance
• Discounts with select private health insurance, PC software/hardware and a range of vehicles
• Annual remuneration review
• Participation in an annual variable compensation (bonus) program
• A range of personal and professional benefits
• Onsite parking
• Employee Assistance Program available to employees
• Paid Parental leave (Conditions apply)

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

ReqID 2438634

Relocation Package Yes

100% On-Site No