Senior Workplace Wellbeing Strategy & Insights Lead

Assure; Brisbane; In loco; AUD 130.000 - 180.000; Tempo pieno

Descrizione del lavoro

Assure is transforming workplace wellbeing by combining data, digital engagement and human capability. We are seeking a Senior Customer Care Manager to partner with priority customers, translating workforce signals into actionable strategies and measurable value.

You will work across People & Culture, WHS and finance to drive adoption of Wellbeing Gateway and lead strategic reviews, while identifying growth aligned with client needs.

Competenze

• Significant experience managing senior enterprise customer relationships within workplace wellbeing, EAP or complex B2B environments.
• Confidence engaging senior leaders and providing clear, commercially relevant advice.
• Ability to interpret data, identify patterns and translate information into practical recommendations.

Mansioni

• Turn data and customer context into clear insights, recommendations and practical action plans.
• Help customers adopt and maximise Wellbeing Gateway, connecting digital engagement with broader capability.
• Build trusted relationships with senior stakeholders across People & Culture, WHS, Risk, Finance and leadership.
• Use workforce wellbeing data to identify meaningful patterns and opportunities.
• Lead strategic customer reviews, renewal planning and continuous improvement.
• Identify growth opportunities and connect customers with Assure and broader APM capability.

Conoscenze

Senior enterprise relationships

CRM platforms

Analytical thinking

Executive engagement

Microsoft 365

AI-enabled tools

Strumenti

CRM platforms

Microsoft 365

AI-enabled tools

Descrizione del lavoro

Assure is transforming workplace wellbeing by combining data, digital engagement and human capability. We are seeking a Senior Customer Care Manager to partner with priority customers, translating workforce signals into actionable strategies and measurable value.

You will work across People & Culture, WHS and finance to drive adoption of Wellbeing Gateway and lead strategic reviews, while identifying growth aligned with client needs.