Senior Customer Success & Workforce Wellbeing Lead

APM (Australia); Brisbane; Híbrido; AUD 120.000 - 170.000; Jornada completa

Descripción de la vacante

Assure in Brisbane is seeking a Senior Customer Care Manager to partner with priority enterprise customers, turning context and data into clear insights and practical action plans rather than just reports. You will help customers adopt Wellbeing Gateway, engage with senior leaders across People & Culture, WHS, Risk and Finance, and lead strategic reviews and renewal planning.

The role blends relationships, data, strategy and execution to deliver measurable value and grow Assure's capabilities

Formación

• Extensive experience managing senior enterprise customer relationships in workplace wellbeing, EAP, health and HR environments.
• Ability to interpret data, identify patterns and translate insights into practical recommendations.
• Strong commercial acumen and understanding of contracts, scope, utilization and value realization.

Responsabilidades

• Turn data and customer context into clear insights, recommendations and practical action plans.
• Help customers adopt and maximise our Wellbeing Gateway platform.
• Build trusted relationships with senior stakeholders across People & Culture, WHS, Risk, Finance and executive leadership.
• Use workforce wellbeing data to identify patterns, emerging themes and opportunities.
• Lead strategic customer reviews, renewal planning and continuous improvement activity.
• Identify growth opportunities based on genuine customer needs and connect customers with Assure capabilities.

Conocimientos

Senior enterprise relations

CRM platforms

Data interpretation

Executive engagement

Workplace wellbeing knowledge

Commercial acumen

Cross-functional coordination

Herramientas

Reporting dashboards

Microsoft 365

AI-enabled tools

Descripción del empleo

Assure in Brisbane is seeking a Senior Customer Care Manager to partner with priority enterprise customers, turning context and data into clear insights and practical action plans rather than just reports. You will help customers adopt Wellbeing Gateway, engage with senior leaders across People & Culture, WHS, Risk and Finance, and lead strategic reviews and renewal planning.

The role blends relationships, data, strategy and execution to deliver measurable value and grow Assure's capabilities