Senior Workers' Comp Case Manager - Complex Claims

CommBank; Sydney; On-site; AUD 120,000 - 150,000; Full time

Job summary

CommBank is seeking a Senior Case Manager to own a portfolio of complex Comcare workers compensation claims end-to-end, taking them through commencement, determination, and where relevant, disputes and legal processes.

You will guide other Case Managers on complex matters, contribute to claim strategy, and support quality assurance while delivering safe, durable return-to-work outcomes within the Bank's federal self-insurance framework.

Qualifications

• Deep workers compensation expertise required.
• Strong technical judgement and practical advice to Case Managers.
• Clear written and verbal communication.

Responsibilities

• Manage a small portfolio of complex claims end-to-end, from commencement through determination and, where relevant, dispute and legal processes.
• Make determinations on claims in accordance with the Safety, Rehabilitation and Compensation Act 1988, reviewing claim status and liability to maintain the correct or preferable decision.
• Devise, implement and regularly review strategic plans and effective rehabilitation programs that drive safe, durable and timely return-to-work outcomes.
• Exercise delegations across both claims and rehabilitation matters, including approving payments within delegated authority.
• Provide technical advice and guidance to Case Managers on complex matters.
• Work collaboratively with the team on claim strategy, technical issues and problem-solving.
• Support quality assurance and auditing activities.
• Communicate confidently with claimants, internal stakeholders, senior management, rehabilitation stakeholders and legal teams, and represent the Bank at external forums such as conciliations and tribunals where required.

Skills

Comcare Experience

SRC Act 1988

Claims management

Stakeholder engagement

Technical judgement

Job description

CommBank is seeking a Senior Case Manager to own a portfolio of complex Comcare workers compensation claims end-to-end, taking them through commencement, determination, and where relevant, disputes and legal processes.

You will guide other Case Managers on complex matters, contribute to claim strategy, and support quality assurance while delivering safe, durable return-to-work outcomes within the Bank's federal self-insurance framework.