Senior Case Manager

CommBank; Sydney; On-site; AUD 120,000 - 150,000; Full time

Job summary

CommBank is seeking a Senior Case Manager to own a portfolio of complex Comcare workers compensation claims end-to-end, taking them through commencement, determination, and where relevant, disputes and legal processes.

You will guide other Case Managers on complex matters, contribute to claim strategy, and support quality assurance while delivering safe, durable return-to-work outcomes within the Bank's federal self-insurance framework.

Qualifications

• Deep workers compensation expertise required.
• Strong technical judgement and practical advice to Case Managers.
• Clear written and verbal communication.

Responsibilities

• Manage a small portfolio of complex claims end-to-end, from commencement through determination and, where relevant, dispute and legal processes.
• Make determinations on claims in accordance with the Safety, Rehabilitation and Compensation Act 1988, reviewing claim status and liability to maintain the correct or preferable decision.
• Devise, implement and regularly review strategic plans and effective rehabilitation programs that drive safe, durable and timely return-to-work outcomes.
• Exercise delegations across both claims and rehabilitation matters, including approving payments within delegated authority.
• Provide technical advice and guidance to Case Managers on complex matters.
• Work collaboratively with the team on claim strategy, technical issues and problem-solving.
• Support quality assurance and auditing activities.
• Communicate confidently with claimants, internal stakeholders, senior management, rehabilitation stakeholders and legal teams, and represent the Bank at external forums such as conciliations and tribunals where required.

Skills

Comcare Experience

SRC Act 1988

Claims management

Stakeholder engagement

Technical judgement

Job description

• Manage a portfolio of complex Comcare workers compensation claims end-to-end as a trusted technical specialist.
• Join a small, highly experienced team that treats you as a professional and trusts you to own your portfolio.
• Help protect the Bank's federal self-insurance licence while delivering safe, durable return-to-work outcomes.
  

Do Work That Matters

At CommBank, the health and safety of our people is essential to our long-term success. Our Workers Compensation team case manages claims and associated return-to-work support within the Bank's early intervention framework, while administering the requirements of our federal self-insurance licence (Comcare).

See yourself in our team

As a Senior Case Manager, you'll report to the Executive Manager, Workers Compensation and act as a technical specialist within the team. You'll manage a small portfolio of complex claims, taking them end-to-end to achieve safe, durable and timely return-to-work outcomes. Beyond your own portfolio, you'll guide Case Managers on complex matters, contribute to claim strategy and problem-solving, and support quality assurance.

• Manage a small portfolio of complex claims end-to-end, from commencement through determination and, where relevant, dispute and legal processes.
• Make all relevant determinations on claims in accordance with the Safety, Rehabilitation and Compensation Act 1988, reviewing claim status and liability to maintain the correct or preferable decision.
• Devise, implement and regularly review strategic plans and effective rehabilitation programs that drive safe, durable and timely return-to-work outcomes.
• Exercise delegations across both claims and rehabilitation matters, including approving payments within delegated authority.
• Provide technical advice and guidance to Case Managers on complex matters.
• Work collaboratively with the team on claim strategy, technical issues and problem-solving.
• Support quality assurance and auditing activities.
• Communicate confidently with claimants, internal stakeholders, senior management, rehabilitation stakeholders and legal teams, and represent the Bank at external forums such as conciliations and tribunals where required.
  

We’re interested in hearing from people who:

We're looking for a technical specialist who brings deep workers compensation expertise and sound judgement. Just as importantly, you'll be a collaborative team player who is comfortable sharing knowledge and supporting experienced colleagues.

• Ideally, offer significant Comcare and SRC Act 1988 experience and a strong understanding of the scheme.
• Have a demonstrated ability to manage complex and disputed claims.
• Apply strong technical judgement and provide practical advice to other experienced Case Managers.
• Communicate clearly and confidently, both in writing and verbally.
• Engage comfortably with stakeholders at all levels, including management and legal teams.
• Take a collaborative and supportive approach, where team fit matters as much as technical expertise.
  

Working with us:

At CommBank, we're committed to creating an accessible, inclusive and respectful workplace. If you require support or adjustments, please let us know. We welcome applications from people of all backgrounds and we're particularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples. For support please contact 1800 989 ***

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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