Senior Case Manager

Commonwealth Bank; Sydney; On-site; AUD 110,000 - 140,000; Full time

Job summary

Commonwealth Bank in Sydney is seeking a Senior Case Manager to oversee a portfolio of complex Comcare workers compensation claims end-to-end. You will act as a technical specialist, guiding Case Managers on complex matters and contributing to claim strategy within the Bank's framework.

You will manage end-to-end claims, make determinations under the SRC Act 1988, and drive durable return-to-work outcomes while supporting quality assurance and stakeholder engagement.

Qualifications

• Significant Comcare and SRC Act 1988 experience.
• Ability to manage complex and disputed claims.
• Strong technical judgement and practical advice to Case Managers.
• Excellent written and verbal communication.

Responsibilities

• Manage a small portfolio of complex claims end-to-end from commencement through determination and dispute processes.
• Make determinations on claims in line with the SRC Act 1988 guidance and review status and liability.
• Develop and regularly review strategic rehabilitation plans driving safe return-to-work outcomes.
• Exercise delegations across claims and rehabilitation, including payments within authority.
• Provide technical guidance to Case Managers on complex matters.
• Collaborate with the team on claim strategy and problem-solving.
• Support quality assurance and auditing activities.
• Communicate with claimants, internal stakeholders, senior management and legal teams; represent the Bank at conciliations and tribunals.

Skills

Comcare expertise

Dispute resolution

Stakeholder communication

Education

Bachelor's degree in a related field

Job description

• Manage a portfolio of complex Comcare workers compensation claims end-to-end as a trusted technical specialist.
• Join a small, highly experienced team that treats you as a professional and trusts you to own your portfolio.
• Help protect the Bank's federal self-insurance licence while delivering safe, durable return-to-work outcomes.
  

Do Work That Matters

At CommBank, the health and safety of our people is essential to our long-term success. Our Workers Compensation team case manages claims and associated return-to-work support within the Bank's early intervention framework, while administering the requirements of our federal self-insurance licence (Comcare).

See yourself in our team

As a Senior Case Manager, you'll report to the Executive Manager, Workers Compensation and act as a technical specialist within the team. You'll manage a small portfolio of complex claims, taking them end-to-end to achieve safe, durable and timely return-to-work outcomes. Beyond your own portfolio, you'll guide Case Managers on complex matters, contribute to claim strategy and problem-solving, and support quality assurance.

• Manage a small portfolio of complex claims end-to-end, from commencement through determination and, where relevant, dispute and legal processes.
• Make all relevant determinations on claims in accordance with the Safety, Rehabilitation and Compensation Act 1988, reviewing claim status and liability to maintain the correct or preferable decision.
• Devise, implement and regularly review strategic plans and effective rehabilitation programs that drive safe, durable and timely return-to-work outcomes.
• Exercise delegations across both claims and rehabilitation matters, including approving payments within delegated authority.
• Provide technical advice and guidance to Case Managers on complex matters.
• Work collaboratively with the team on claim strategy, technical issues and problem-solving.
• Support quality assurance and auditing activities.
• Communicate confidently with claimants, internal stakeholders, senior management, rehabilitation stakeholders and legal teams, and represent the Bank at external forums such as conciliations and tribunals where required.
  

We’re interested in hearing from people who:

We're looking for a technical specialist who brings deep workers compensation expertise and sound judgement. Just as importantly, you'll be a collaborative team player who is comfortable sharing knowledge and supporting experienced colleagues.

• Ideally, offer significant Comcare and SRC Act 1988 experience and a strong understanding of the scheme.
• Have a demonstrated ability to manage complex and disputed claims.
• Apply strong technical judgement and provide practical advice to other experienced Case Managers.
• Communicate clearly and confidently, both in writing and verbally.
• Engage comfortably with stakeholders at all levels, including management and legal teams.
• Take a collaborative and supportive approach, where team fit matters as much as technical expertise.
  

Working with us:

At CommBank, we're committed to creating an accessible, inclusive and respectful workplace. If you require support or adjustments, please let us know. We welcome applications from people of all backgrounds and we're particularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples. For support please contact 1800 989 ***

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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