Senior Travel Consultant

Helloworld; Melbourne; On-site; AUD 45,000 - 60,000; Full time

Job summary

Helloworld Travel in Melbourne is seeking a Travel Consultant to build lasting customer relationships and create memorable travel experiences. You will respond to enquiries, quote itineraries, and manage bookings using our in-house platforms and GDS.

The role offers opportunities to work with a dedicated team across Australia and international travel and requires flexibility for occasional travel and after-hours events.

Qualifications

• Previous Travel Consultant experience in a retail travel environment.
• Commitment to customer service excellence.
• Proven ability to meet or exceed sales targets and performance objectives.
• Strong organisational and administrative skills with attention to detail.
• Excellent communication and relationship-building abilities.
• A genuine passion for travel and helping customers create unforgettable experiences.

Responsibilities

• Deliver outstanding customer service by responding to travel enquiries, preparing quotations, and managing bookings.
• Utilise in-house booking platforms and GDS to arrange and confirm travel services.
• Promote Helloworld Travel's preferred suppliers, products, and services to maximise value for customers.
• Provide ongoing support to customers before, during, and after their travel experiences.
• Assist travellers with itinerary changes, disruptions, and alternative travel arrangements when required.
• Build strong relationships with clients to encourage repeat and referral business.
• Contribute to achieving individual and store sales targets.
• Maintain accurate and timely administration of bookings and customer records.
• Support store operations and administrative tasks as required.

Skills

Travel industry experience

Customer service excellence

Sales targets

Organisation

Communication

Customer relationship building

Job description

Helloworld Travel currently employs people across Australia, New Zealand, Fiji and Greece. Through this talented group of people, the company supports an extensive network of travel agencies.

Working at Helloworld Travel is dynamic, fast-paced and rewarding. Whether you work in retail, wholesale, shared services, tour operations, logistics, our DMC brands, or air tickets consolidation, you will be supporting a business whose goal is to make sure our customer's travel journeys are memorable

Our people are known as travel professionals for their dedication to service excellence in creating unforgettable holiday experiences for our customers, from the moment they walk into the store.

About the Role

This is a unique opportunity to join one of Australia's most trusted travel brands, build lasting customer relationships, and create unforgettable travel experiences while establishing yourself as part of a professional team of travel specialists.

Key Accountabilities

Reporting to the Manager of Helloworld Southland, you will:

• Deliver outstanding customer service by responding to travel enquiries, preparing quotations, and managing bookings.
• Utilise in-house booking platforms and Global Distribution Systems (GDS) to arrange and confirm travel services.
• Promote Helloworld Travel's preferred suppliers, products, and services to maximise value for customers.
• Provide ongoing support to customers before, during, and after their travel experiences.
• Assist travellers with itinerary changes, disruptions, and alternative travel arrangements when required.
• Build strong relationships with clients to encourage repeat and referral business.
• Contribute to achieving individual and store sales targets.
• Achieve sales and service objectives.
• Maintain accurate and timely administration of bookings and customer records.
• Support store operations and administrative tasks as required.

The ideal candidate will have the below Experience and Qualifications:

• Previous experience as a Travel Consultant within a retail travel environment.
• Demonstrated commitment to customer service excellence.
• Proven ability to meet or exceed sales targets and performance objectives.
• Strong organisational and administrative skills with exceptional attention to detail.
• Excellent communication and relationship-building abilities.
• A genuine passion for travel and helping customers create unforgettable experiences.

Why Join Helloworld Travel ?

• Work with a trusted and recognised travel brand.
• Access ongoing training and professional development opportunities.
• Join a supportive, passionate, and customer-focused team.
• Build a rewarding career in an industry that inspires people to explore the world.

Additional Requirements

• Some interstate and international travel may be required from time to time, including attendance at conferences, training and industry events.
• Occasional support may be required outside standard business hours, including assisting customers across different time zones.
• Participation in evening trade, consumer and networking events may be required.
• A current Australian passport and satisfactory police check are required.
• Applicants must hold full Australian working rights.

If you're passionate about travel, customer service, and creating exceptional holiday experiences, we'd love to hear from you.

Helloworld Travel employs talented professionals across Australia, New Zealand, Fiji, and Greece, supporting an extensive network of travel agencies and travel brands.

Working at Helloworld Travel is dynamic, fast-paced, and rewarding. Whether you work in retail, wholesale, shared services, tour operations, logistics, destination management, or air ticket consolidation, you will be part of a business dedicated to creating memorable travel experiences for our customers.

Our people are recognised as travel professionals, known for their passion, expertise, and commitment to service excellence. From the moment a customer walks through our doors, we strive to make every journey unforgettable.