Cruise Consultant - On site

Helloworld; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

Helloworld Travel is seeking an experienced Air & Ticketing Consultant for Cruiseco to own airline bookings, ticketing, group air allocations and package pricing across our growing air-inclusive cruise holidays.

This role blends operational ticketing expertise with input into package pricing. You'll support internal teams, manage bookings, and help shape the cruise component of our packaged holidays; occasional interstate and international travel may be required.

Qualifications

• Strong cruise knowledge.
• Experience with ticket issuance, reissues, exchanges and refunds.
• Previous experience working for a travel agency, airline, wholesaler, consolidator or corporate travel business.
• Excellent understanding of airline fare rules and ticketing procedures.
• Experience managing complex itineraries and schedule changes.
• High attention to detail and strong organisational skills.
• The ability to communicate effectively with airline partners and internal stakeholders.
• Experience with group bookings.
• Exposure to package travel products.

Responsibilities

• Answer inbound calls in a timely and customer centric manner representing excellence in brand
• Assist with agent/customer query to confirm booking or quote, and identify opportunities to upsell or cross product and services
• Convert quotes by following up with client on booking query and look for opportunities to close the sale
• Maintain accurate passenger details including spelling of name and accurate date data entry
• Help agents and customers when problems arise with bookings that has little impact on revenue or write-offs
• Liaise with suppliers and account manager to assist agents and customers in resolving problems
• Contribute to team meetings, attend training and upskills sessions
• Meet revenue targets on a monthly basis

Skills

Cruise knowledge

Ticketing experience

Attention to detail

Communication skills

Job description

Helloworld Travel currently employs people across Australia, New Zealand, Fiji and Greece. Through this talented group of people, the company supports an extensive network of travel agencies.

Working at Helloworld Travel is dynamic, fast-paced and rewarding. Whether you work in retail, wholesale, shared services, tour operations, logistics, our DMC brands, or air tickets consolidation, you will be supporting a business whose goal is to make sure our customer's travel journeys are memorable.

Cruiseco is a leading wholesale cruise and holiday packaging business, working with travel agents across Australia and New Zealand. We partner with the world's leading cruise lines, airlines and travel suppliers to create exceptional holiday experiences. The position helps support cruise packages through bookings, ticketing, group coordination and package pricing support.

If you're known as the cruise expert in your team and want a role where your skills influence both operations and commercial outcomes, we'd love to hear from you.

About the Role

Cruiseco is one of Australia's leading cruise wholesalers, creating and packaging cruise holidays for travel agents across Australia and New Zealand. We are looking for an experienced Air & Ticketing Consultant to take ownership of airline booking management, ticketing, group air allocations and package pricing across our growing range of air-inclusive holiday packages. This role combines operational ticketing expertise with input into package pricing.

This is not a sales role.

Instead, you'll become our airfare expert, supporting internal teams, managing bookings and helping shape the cruise component of our packaged holiday programs.

What you're accountable for?

• Answer inbound calls in a timely and customer centric manner representing excellence in brand
• Assist with agent/customer query to confirm booking or quote, and identify opportunities to upsell or cross product and services
• Convert quotes by following up with client on booking query and look for opportunities to close the sale
• Maintain accurate passenger details including spelling of name and accurate date data entry
• Help agents and customers when problems arise with bookings that has little impact on revenue or write-offs
• Liaise with suppliers and account manager to assist agents and customers in resolving problems
• Contribute to team meetings, attend training and upskills sessions
• Meet revenue targets on a monthly basis

Qualifications & Experience

You'll bring a strong cruising background and enjoy working in a fast-paced travel environment.

Ideally, you will have:

• Strong cruise knowledge.
• Experience with ticket issuance, reissues, exchanges and refunds.
• Previous experience working for a travel agency, airline, wholesaler, consolidator or corporate travel business.
• Excellent understanding of airline fare rules and ticketing procedures.
• Experience managing complex itineraries and schedule changes.
• High attention to detail and strong organisational skills.
• The ability to communicate effectively with airline partners and internal stakeholders.
• Experience with group bookings.
• Exposure to package travel products.

Other Considerations

You may be required to travel interstate and overseas from time to time and provide support and advice to parts of the world outside your time zone.

Helloworld Travel is an equal employment opportunity employer and does not tolerate workplace discrimination, bullying or harassment. You will be subject to and comply with company policy to ensure we promote a harmonious work environment.