Senior Travel Consultant

Helloworld; Lane Cove; On-site; AUD 65,000 - 90,000; Full time

Job summary

Helloworld Travel Lane Cove is seeking a Senior Travel Consultant to look after a loyal client base across flights, holidays and cruises. The role emphasizes guiding clients to the right trip for their money and ensuring bookings include all taxes and surcharges, with attentive follow-through to dining times and cabin choices.

We value a minimum of 2 years in travel consultancy, GDS experience (Galileo preferred), and strong cruise knowledge.

Qualifications

• At least 2 years experience as a travel consultant.
• GDS experience required; Galileo preferred.
• Strong cruise knowledge and ability to advise clients.
• Able to work in a fast-paced office and be a team player.

Responsibilities

• Look after a loyal client base across flights, holidays and cruises.
• Lead budget conversations early and guide clients to the right trip for their money.
• Ensure bookings include taxes, surcharges and seat fees; confirm details.
• Respond to every email and call the same day.
• Monday to Friday; no weekends or late nights.

Skills

Travel industry

Cruise knowledge

Customer service

GDS experience

Sales skills

Tools

Galileo GDS

Job description

Senior Travel Consultant, Helloworld Travel Lane Cove

Full-time preferred, part-time considered. Monday to Friday. No Saturdays, no late nights.

We’re an established Helloworld store in Lane Cove with very loyal clients for 30 years. Our office is one of the top 10 Helloworld stores across Australia & New Zealand.

We are looking for a Senior Travel Consultant who has a strong passion & love for the industry and has a strong desire to bring client's travel dreams a reality. For most of our clients this is the biggest thing they’ll do all year, and we take that very seriously.

What the role looks like:

Looking after a loyal client base across flights, holidays and cruises

Having the budget conversation early and guiding clients to the right trip for their money, whether that’s a three-star resort or a six-star resort

Resetting expectations when a price someone has seen online doesn’t include taxes, surcharges or seat fees

Following every booking through to the finish, down to the details like dining times and cabin choices

What we need from you:

A minimum of 2 years experience as a travel consultant

A team player & must be able to keep up in a fast paced office

GDS experience. Galileo is ideal, but any GDS is acceptable if you’re keen to learn. Crosscheck preferred, and a bonus, but not essential.

Strong cruise knowledge: ships, cruise lines, cabins, which side of the ship, what suits which client

You respond to every email and call the same day, even if it’s just to say "got it, I’m on it"

You chase suppliers when they don’t come back to you, and you don’t leave clients waiting

Monday to Friday, no weekends and no Thursday nights

A small, experienced team that knows their stuff

Clients who stay with you for decades

If you’re passionate about travel and take pride in looking after people properly, we would love to hear from you.