Senior Travel Advisor - Craft Unforgettable Journeys

Helloworld; Melbourne; On-site; AUD 45,000 - 60,000; Full time

Job summary

Helloworld Travel in Melbourne is seeking a Travel Consultant to build lasting customer relationships and create memorable travel experiences. You will respond to enquiries, quote itineraries, and manage bookings using our in-house platforms and GDS.

The role offers opportunities to work with a dedicated team across Australia and international travel and requires flexibility for occasional travel and after-hours events.

Qualifications

• Previous Travel Consultant experience in a retail travel environment.
• Commitment to customer service excellence.
• Proven ability to meet or exceed sales targets and performance objectives.
• Strong organisational and administrative skills with attention to detail.
• Excellent communication and relationship-building abilities.
• A genuine passion for travel and helping customers create unforgettable experiences.

Responsibilities

• Deliver outstanding customer service by responding to travel enquiries, preparing quotations, and managing bookings.
• Utilise in-house booking platforms and GDS to arrange and confirm travel services.
• Promote Helloworld Travel's preferred suppliers, products, and services to maximise value for customers.
• Provide ongoing support to customers before, during, and after their travel experiences.
• Assist travellers with itinerary changes, disruptions, and alternative travel arrangements when required.
• Build strong relationships with clients to encourage repeat and referral business.
• Contribute to achieving individual and store sales targets.
• Maintain accurate and timely administration of bookings and customer records.
• Support store operations and administrative tasks as required.

Skills

Travel industry experience

Customer service excellence

Sales targets

Organisation

Communication

Customer relationship building

Job description

Helloworld Travel in Melbourne is seeking a Travel Consultant to build lasting customer relationships and create memorable travel experiences. You will respond to enquiries, quote itineraries, and manage bookings using our in-house platforms and GDS.

The role offers opportunities to work with a dedicated team across Australia and international travel and requires flexibility for occasional travel and after-hours events.