Air & Ticketing Consultant - On site

Helloworld; Sydney; Vor Ort; AUD 70.000 - 110.000; Vollzeit

Zusammenfassung

Helloworld Travel is seeking an experienced airfare expert to join our air reservations team in Sydney. You will manage international airline bookings, ticketing, reissues and refunds, ensuring adherence to airline timelines and service standards.

You'll collaborate with airlines, within-house consolidator Air Tickets, and internal product teams to source best fare solutions for cruise-inclusive packages. Strong accuracy, communication and destination knowledge are essential.

Qualifikationen

• Strong fares, ticketing and airfare construction knowledge.
• Experience with ticket issuance, reissues, exchanges and refunds.
• Experience working for a travel agency, airline, wholesaler, consolidator or corporate travel business.
• Excellent understanding of airline fare rules and ticketing procedures.
• Experience managing complex itineraries and schedule changes.
• High attention to detail and strong organisational skills.
• The ability to communicate effectively with airline partners and internal stakeholders.
• Experience with group air bookings.
• Exposure to package travel products.
• Knowledge of cruise products (not essential).

Aufgaben

• Create, manage and ticket international airline bookings.
• Process ticket issuance, reissues, exchanges and refunds.
• Manage schedule changes, cancellations and airline disruptions.
• Ensure all bookings and ticketing are completed accurately and within airline deadlines.
• Support reservations teams with airfare enquiries and booking solutions.
• Work directly with airlines and our in-house consolidator Air Tickets to source the most appropriate fare solutions.
• Secure and manage group allocations and airline inventory.
• Monitor fare opportunities and market developments.
• Negotiate and coordinate airline requirements for cruise package programs.
• Partner with our Product team to source appropriate fares for packaging.
• Provide airfare expertise and advice on package pricing.
• Identify opportunities to improve package competitiveness and profitability.
• Help develop promotional airfare offers and package strategies.

Kenntnisse

Airfare knowledge

Ticketing

Fare rules

Group air bookings

Itinerary management

Attention to detail

Stakeholder communication

Jobbeschreibung

Helloworld Travel currently employs people across Australia, New Zealand, Fiji and Greece. Through this talented group of people, the company supports an extensive network of travel agencies.

Working at Helloworld Travel is dynamic, fast-paced and rewarding. Whether you work in retail, wholesale, shared services, tour operations, logistics, our DMC brands, or air tickets consolidation, you will be supporting a business whose goal is to make sure our customer's travel journeys are memorable.

Cruiseco is a leading wholesale cruise and holiday packaging business, working with travel agents across Australia and New Zealand. We partner with the world's leading cruise lines, airlines and travel suppliers to create exceptional holiday experiences. The position helps support air-inclusive cruise packages through airfare bookings, ticketing, group air coordination and package pricing support.

About the Role

If you're an airfare expert who loves fares, ticketing, airline strategy and solving complex travel challenges, this could be the perfect next step.

This is not a sales role.

Instead, you'll become our airfare expert, supporting internal teams, managing air bookings and helping shape the air component of our packaged holiday programs.

What you're accountable for?

Air Reservations & Ticketing

Create, manage and ticket international airline bookings.

Process ticket issuance, reissues, exchanges and refunds.

Manage schedule changes, cancellations and airline disruptions.

Ensure all bookings and ticketing are completed accurately and within airline deadlines.

Support reservations teams with airfare enquiries and booking solutions.

Airline & Group Air Management

Work directly with airlines and our in-house consolidator Air Tickets to source the most appropriate fare solutions.

Secure and manage group allocations and airline inventory.

Monitor fare opportunities and market developments.

Negotiate and coordinate airline requirements for cruise package programs.

Product & Commercial Support

Partner with our Product team to source appropriate fares for packaging.

Provide airfare expertise and advice on package pricing.

Identify opportunities to improve package competitiveness and profitability.

Help develop promotional airfare offers and package strategies.

Qualifications & Experience

You’ll bring a strong airfare and ticketing background and enjoy working in a fast-paced travel environment.

Ideally, you will have:

Strong fares, ticketing and airfare construction knowledge.

Experience with ticket issuance, reissues, exchanges and refunds.

Previous experience working for a travel agency, airline, wholesaler, consolidator or corporate travel business.

Excellent understanding of airline fare rules and ticketing procedures.

Experience managing complex itineraries and schedule changes.

High attention to detail and strong organisational skills.

The ability to communicate effectively with airline partners and internal stakeholders.

Experience with group air bookings.

Exposure to package travel products.

Knowledge of cruise products (not essential).

Other Considerations

You may be required to travel interstate and overseas from time to time and provide support and advice to parts of the world outside your time zone.

Helloworld Travel is an equal employment opportunity employer and does not tolerate workplace discrimination, bullying or harassment. You will be subject to and comply with company policy to ensure we promote a harmonious work environment.