Senior Training Coordinator

RTOsupport; Brisbane; Vor Ort; AUD 80.000 - 100.000; Vollzeit

Zusammenfassung

RTOsupport is seeking a hands-on senior training coordinator to ensure smooth training delivery, manage client accounts and collaborate with facilitators. The role supports business growth through sales, reporting and marketing activities.

You will oversee timetables, onboarding, logistics, enrolments and compliance reporting while acting as the primary contact for clients and partners. Experience in the first aid or safety training sector and familiarity with CRM systems are highly valued.

Qualifikationen

• 5+ years in training coordination or similar operational role.

Aufgaben

• Build and manage training timetables and coordinate facilitators.
• Recruit, onboard and retain facilitators.
• Manage course logistics, stores and stock.
• Process enrolments, results and certificates, maintain student data.
• Support compliance reporting and keep documents current.
• Serve as main contact for client training requirements and accounts (training 1300 line).
• Build relationships with clients, facilitators and training partners.
• Generate leads, prepare quotes and client correspondence.
• Support affiliate networks with pricing and product info.
• Assist with tenders, including technical content.

Kenntnisse

Client service

Time management

Communication

Attention to detail

Sales experience

Tools

aXcelerate

HubSpot

Salesforce

Zoho

Microsoft Office

SAP

Jobbeschreibung

This is a hands-on senior role reporting directly to the Business Manager. You will keep training delivery running smoothly, look after client accounts and facilitators, and support the business's growth through sales, reporting and marketing activity.

Key responsibilities

• Building and managing training timetables, and coordinating facilitators across in-house and external courses
• Recruiting, onboarding and retaining facilitators
• Managing course logistics, stores and stock control
• Processing enrolments, results and certificates, and maintaining accurate student data
• Supporting compliance reporting and keeping business unit documents current
• Managing client training requirements and accounts as the main point of contact, including the training 1300 line
• Building relationships with new and existing clients, facilitators and training partners
• Generating and qualifying leads, preparing quotes, proposals and client correspondence
• Supporting affiliate and partner networks with current pricing, promotional material and product information
• Assisting with tender submissions, including technical content

About you

• At least 5 years' experience in a training coordination or similar operational role
• Experience in the first aid or safety training industry, ideally within an RTO
• Strong working knowledge of a student management or CRM system (e.g. aXcelerate, HubSpot, Salesforce or Zoho) and Microsoft Office
• Excellent written and verbal communication, with a genuine client-service focus
• High attention to detail and the ability to manage competing priorities in a fast-paced environment
• Understanding of RTO compliance under the Standards for RTOs 2025 (desirable)
• Experience with SAP (desirable)
• Experience working with distributors, affiliates or national training programs (desirable)
• Course promotion or sales experience in the training sector (desirable)

About us

An established and growing Registered Training Organisation in the first aid and safety training sector.