Administrator Team Leader / Coordinator

Business Wise First Aid Training; Newcastle; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Stable Monday to Friday role

Job summary

Business Wise First Aid Training – Hamilton NSW is seeking an Administrator Team Leader / Coordinator to support the Office Manager. You will oversee third-party partnerships, ensure compliance, manage risk and drive continuous improvement across partnerships.

Ideal candidates have strong organisational skills, proficiency with Microsoft Office, and experience in vocational education administration and stakeholder communications.

Qualifications

• Highly developed organisational and time-management abilities.
• Demonstrated computer skills with Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Strong written and verbal communication for professional correspondence and reports.
• Ability to build positive stakeholder relationships and collaborate.

Responsibilities

• Coordinate the administration team and supervise staff and task delegation.
• Design and review administrative procedures, templates, checklists and forms.
• Foster a culture of compliance and continuous improvement.
• Maintain confidential and accurate records per organisational requirements.
• Manage third-party partnership lifecycle from enquiry to cessation.
• Prepare, execute and review partnership agreements and related documents.
• Provide partners with guidance and support on requirements and processes.
• Monitor partnerships for contractual compliance and approved procedures.
• Onboard approved partnerships with required documentation and access.
• Be the primary contact for partnership inquiries and follow-up.
• Approve and review third-party marketing materials for branding consistency.

Skills

Organisational skills

Microsoft Office

Communication skills

Stakeholder management

Compliance administration

Analytical/problem solving

Independent work

Education

Business qualification

Job description

Business Wise First Aid Training – Hamilton NSW

Business Wise First Aid Training – Hamilton NSW

About Us

Business Wise First Aid Training is a Registered Training Organisation (RTO 45193) focused on the quality delivery of training in pre-hospital care (first aid). We are based in Newcastle, New South Wales, we are a well-respected provider of pre-hospital care training in the Hunter and surrounding regions with partnerships Australia wide.

Business Wise First Aid Training was formed with the ethos of providing quality first aid training in Newcastle at a price that was available to all, while providing learning in a fun and stimulating environment taught by industry experts. We have had a steady increase in customer over the years moving from one casual trainer to now having 13.

About the Role

The Administrator Team Leader / Coordinator position sits under the Office Manager and has operational responsibility to oversee and manage Business Wise First Aid Training’s third-party partnerships, ensuring compliance with organisational and regulatory requirements while supporting effective operations, stakeholder relationships, risk management and continuous improvement across the partnership lifecycle.

What We’re Looking For

Key Responsibilities (include but not limited to):

• Flexibility to step into the role of Office Manager / Student Services Manager duties (as required when they are absent or on leave) and perform including (but not limited to) the co-ordination of the administration team, training staff and delegation of tasks
• Assist in design and review administrative procedures, work instructions, templates, checklists and forms
• Foster a culture of compliance and continuous improvement
• Maintain accurate, complete and confidential records in accordance with organisational requirements.
• Manage the third-party partnership lifecycle, including initial enquires, suitability screening, discovery, onboarding, ongoing management, renewal and cessation of partnerships
• Coordinate the preparation, execution, review and maintenance of third-party partnership agreements and associated documentation
• Provide partners with relevant information, guidance and support regarding partnership requirements, delivery arrangements, administrative processes and available resources
• Monitor third-party partnerships to ensure activities and engagement are conducted in accordance with contractual obligations and approved procedures.
• Coordinate the onboarding of approved third-party partnerships, ensuring required documentation, agreements, system access and operational arrangement are completed before delivery commences
• Act as a key point of contact for third-party partnership enquires, operational matters, compliance follow-up and ongoing partner support.
• Approve, monitor and review third-party partner marketing materials to ensure consistency with organisation requirements, approved scope, applicable regulatory requirements and relevant branding guidelines

Qualifications in Business or similar area

• Highly developed organisational and time-management abilities including the ability to manage competing demands, coordinate multiple workflows and meet tight deadlines
• Demonstrated computer skills and experience in working with Microsoft office (including Excel spreadsheets, Word, PowerPoint and Outlook) email and the internet
• Strong interpersonal skills and written and oral communication skills including the ability to prepare professional correspondence, procedures, reports, guidance documents and stakeholder communications
• Ability to establish and maintain positive, professional relationships with key stakeholders, building trust and collaboration
• Demonstrated experience in vocational education and training, partnership management, compliance administration and business operations
• Ability to interpret, apply and monitor organisational policies, procedures, agreements, and regulatory requirements to support compliant and consistent business operations
• Demonstrated analytical and problem‑solving skills, including the ability to identify compliance gaps, operational risks, process inefficiencies and opportunities for improvement
• Demonstrated initiative, accountability and sound professional judgement, including the ability to work independently and escal​ate matters requiring management intervention
• Excellent career progression opportunities as the business continues to grow
• Real, practical on-the-job experience across multiple areas of a training company
• Modern office environment in Hamilton, Newcastle
• Stable Monday to Friday role

National Educational Services (Post- Secondary Education) Award 2010 (MA000075) award wage will apply. Must have full working rights.