Senior Therapeutic Case Manager - Housing & Recovery

Woden Community Service Inc; Australian Capital Territory; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary packaging

Meals and Entertainment package

Personal leave 15 days per year

Employee Assistance Program (EAP)

Professional development

Monthly clinical supervision

Flare Benefits discounts

Job summary

Woden Community Service (WCS) is seeking a Senior Therapeutic Case Manager to provide trauma-informed, recovery-oriented support to participants with complex needs, including housing instability and mental health concerns. You will lead intensive case management within TAP and Common Ground, coordinating care with housing providers, government agencies, and health services.

You will mentor staff, develop person-centred support plans, and contribute to continuous service improvement while

Qualifications

• Qualification in Social Work, Community Services, Psychology, Human Services, or a related discipline (Diploma level or above), or significant demonstrated equivalent experience.
• Experience providing therapeutic case management and support to people experiencing homelessness, housing insecurity, mental health challenges, family and domestic violence, substance use issues, and other complex social concerns.
• Strong understanding of recovery-oriented, trauma-informed, and strengths-based practice frameworks.
• Demonstrated ability to undertake comprehensive assessments, develop support plans, and coordinate multidisciplinary responses.
• Experience building partnerships with government agencies, housing providers, health services, and community organisations.
• Proven ability to manage complex and high-risk cases and facilitate coordinated care planning.
• Highly developed communication, advocacy, negotiation, and stakeholder engagement skills.
• Strong report writing, case documentation, and computer literacy skills.
• Ability to work autonomously while contributing positively to a collaborative team environment.
• Experience providing practice leadership, mentoring, coaching, or supervision within community services, housing, or mental health settings.
• Knowledge of Housing First principles, tenancy sustainment, and homelessness service systems.

Responsibilities

• Provide therapeutic, trauma-informed support to participants and residents with complex needs.
• Deliver intensive therapeutic case management and recovery-oriented support across TAP and Common Ground.
• Develop person-centred support plans and coordinate complex care responses with multidisciplinary teams.
• Provide practice leadership, mentoring, and specialist guidance to colleagues to提升 service quality.

Skills

Trauma-informed practice

Recovery-oriented approach

Stakeholder engagement

Case management

Communication skills

Advocacy

Assessment and planning

Partnership development

Autonomous work

Education

Diploma level or higher in Social Work, Community Services, Psychology, Human Services, or related field

Job description

Woden Community Service (WCS) is seeking a Senior Therapeutic Case Manager to provide trauma-informed, recovery-oriented support to participants with complex needs, including housing instability and mental health concerns. You will lead intensive case management within TAP and Common Ground, coordinating care with housing providers, government agencies, and health services.

You will mentor staff, develop person-centred support plans, and contribute to continuous service improvement while