Senior Therapeutic Case Manager: Housing and Community Connections

Woden Community Service Inc.; Canberra; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary packaging up to $15,899

Personal leave 15 days per year

EAP program

Professional development

Monthly clinical supervision

Flare Benefits discounts

Job summary

Woden Community Service (WCS) invites applications for a Senior Therapeutic Case Manager to deliver trauma-informed, recovery-focused support to participants facing homelessness, housing instability and mental health challenges. The role combines case management across TAP and Common Ground with leadership, mentoring and service quality improvements.

The successful candidate will develop person-centred support plans, coordinate complex care, and work with a broad network of housing providers,

Qualifications

• Experience providing therapeutic case management to people experiencing homelessness, housing insecurity and mental health challenges.
• Strong recovery-oriented, trauma-informed and strengths-based practice understanding.
• Develop and coordinate comprehensive assessments and support plans.
• Coordinate multidisciplinary responses with housing providers, health services and government agencies.
• Proven ability to manage high-risk cases and lead care planning.
• Excellent written reporting, advocacy and stakeholder communication.

Responsibilities

• Provide intensive, person-centred therapeutic case management across TAP and Common Ground.
• Lead practice guidance, mentoring and supervision within the team.
• Collaborate with participants, housing providers and agencies to improve housing outcomes and wellbeing.

Skills

Therapeutic case management

Trauma-informed practice

Recovery-oriented approach

Communication skills

Stakeholder engagement

Problem solving

Education

Social Work / Psychology / Human Services degree

Diploma level or equivalent experience

Tools

Computer literacy

Documentation & case management systems

Job description

Senior Therapeutic Case Manager: Housing and Community Connections

Posted: 30/10/2026

Closing Date: 30/11/2026

Job Type: Permanent - Full Time

Location: Australian Capital Territory (ACT region)

Job Category: Mental Health Services

Woden Community Service (WCS)is a for-purpose organisation that has been providing community-based services for over 50 years. Our vision of ‘A caring community where everyone belongs’ is achieved through our values of Inclusion, Compassion, Hope, Responsiveness, Integrity and Social Justice.

We deliver services across the ACT covering children, families, young people and seniors including housing and mental health services.

We are seeking a skilled and motivated Senior Therapeutic Case Manager to provide therapeutic, trauma-informed support to participants and residents with complex needs. The role also provides leadership, mentoring and practice guidance to the wider team. We welcome applications from both internal and external candidates who are passionate about achieving positive outcomes for the people we support.

Our Offer:

• Salary packaging option up to $15,899 per Fringe Benefits Tax year, with an additional Meals and Entertainment package available up to $2,650 per Fringe Benefits Tax year.
• 15 days paid personal leave per annum (pro rata) for full & part-time employees.
• 24/7 nationally recognised Employee Assistance Program (EAP), including 3 additional holistic service sessions.
• Ongoing professional development and a supportive team environment.
• Monthly external clinical supervision.
• Enjoy exclusive discounts and everyday savings on essentials at leading Australian retailers such as Woolworths and Coles, all through our Flare Benefits program.

Job Description

About the Role

As the Senior Therapeutic Case Manager - Housing and Community Connections , you will play a critical role in supporting individuals experiencing complex challenges including homelessness, mental health concerns, psychosocial disability, trauma, substance use, and housing instability. Working across the Tenancy Assistance Program (TAP) and Common Ground, you will deliver intensive therapeutic case management and recovery-oriented support to help participants achieve sustainable housing outcomes and improved wellbeing.

You will work collaboratively with participants, housing providers, government agencies, health services, and community organisations to develop person-centred support plans, coordinate complex care responses, and strengthen community participation and social inclusion. This position also provides practice leadership, mentoring, and specialist guidance to colleagues, contributing to service quality and continuous improvement initiatives.

About you

You are a compassionate, resilient, and highly skilled practitioner with experience supporting people facing complex and intersecting social challenges. You are passionate about recovery-oriented and trauma-informed practice and can build strong relationships with participants, stakeholders, and multidisciplinary teams.

You thrive in a dynamic environment, can confidently manage complex cases and competing priorities, and have excellent communication, advocacy, and problem-solving skills. You are committed to delivering person-centred outcomes and supporting individuals to achieve stability, independence, and a sense of belonging within their community.

Desired Skills and Experience

Experience & Qualifications:

• Qualification in Social Work, Community Services, Psychology, Human Services, or a related discipline (Diploma level or above), or significant demonstrated equivalent experience.
• Experience providing therapeutic case management and support to people experiencing homelessness, housing insecurity, mental health challenges, family and domestic violence, substance use issues, and other complex social concerns.
• Strong understanding of recovery-oriented, trauma-informed, and strengths-based practice frameworks.
• Demonstrated ability to undertake comprehensive assessments, develop support plans, and coordinate multidisciplinary responses.
• Experience building partnerships with government agencies, housing providers, health services, and community organisations.
• Proven ability to manage complex and high-risk cases and facilitate coordinated care planning.
• Highly developed communication, advocacy, negotiation, and stakeholder engagement skills.
• Strong report writing, case documentation, and computer literacy skills.
• Ability to work autonomously while contributing positively to a collaborative team environment.
• Degree qualification in Social Work, Psychology, Community Services, Human Services, or a related field.
• Experience providing practice leadership, mentoring, coaching, or supervision within community services, housing, or mental health settings.
• Knowledge of Housing First principles, tenancy sustainment, and homelessness service systems.

To be eligible for employment, you must have an active Working with Vulnerable People (WWVP) Card (including NDIS), working rights in Australia, and be willing to undertake background checks required for the position, including a National Police Check.

Why Join Us?

• Make a meaningful difference in the lives of people experiencing significant disadvantage.
• Join a values-driven organisation committed to community impact.
• Work within a supportive and collaborative team environment.
• Access professional development and leadership opportunities.
• Contribute to innovative housing, recovery, and community connection programs.

For further information, please contact Jill Strickland at [e-mail]

Closing Date: COB 30 November 2026

Applications may close early if a suitable candidate is found prior this date.

For more information about WCS and services that we provide, including Children's Services, Youth & Family, Community Development, Housing and Homelessness, Mental Health, Social Enterprise and Aged Care, please visit our website at www.wcs.org.au

WCS is proud to be an equal opportunity employer. We value diversity and encourage applications from people of all abilities and life experiences. We also encourage Aboriginal and Torres Strait Islander people and those from culturally and linguistically diverse backgrounds to apply.