Senior Tenancy and Property Officer

Department of Families, Fairness & Housing VIC; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Department of Families, Fairness & Housing VIC – Melbourne VIC is seeking a Senior Tenancy and Property Officer to support housing services for individuals and families seeking housing assistance or residing in public housing. This client-facing role delivers housing advice and assistance and works within a network of community workers to promote wellbeing.

Based in offices across the state, the Senior Tenancy and Property Officer will manage tenancy and property tasks and coach and guide other

Responsibilities

• Initiate and facilitate case conferences for clients which may include cross Department and agency collaboration.
• Review and recommend strategies for early intervention involving clients with challenging problems, including the use of risk assessment tools and frameworks.
• Apply understanding of interrelationships between stakeholders and/or other work units to influence improved housing outcomes and policy.

Job description

Department of Families, Fairness & Housing VIC – Melbourne VIC

The Senior Tenancy and Property Officer role is a client facing position which supports the delivery of the Department of Families, Fairness and Housing's housing program and plays a vital role in supporting the delivery of client-centered services to individuals and families who seek housing assistance or reside in public housing.

Tenancy and Property Officers are part of a network of community workers and organisations that share the responsibility for working with vulnerable people to promote and support their wellbeing. Based in offices across the state, the role undertakes a range of tasks relating to tenancy and property management and the provision of housing advice and assistance.

The Senior Tenancy and Property Officer is a highly skilled housing worker who uses their expertise and knowledge to resolve complex and challenging problems associated with client needs and housing tenancies. They have a key role in coaching, mentoring and guiding other housing staff and require the capability to work proactively in managing service delivery complexity.

ACCOUNTABILITIES INCLUDE

• Initiate and facilitate case conferences for clients which may include cross Department and agency collaboration.
• Review and recommend strategies for early intervention involving clients with challenging problems, including the use of risk assessment tools and frameworks.
• Apply understanding of interrelationships between stakeholders and/or other work units to influence improved housing outcomes and policy.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)