Senior Technical Services Engineer for SaaS Integrations

Impact.Com; City of Melbourne; On-site; AUD 101,000 - 131,000; Full time

Benefits offered by this job

Health & prescription coverage

Vision and dental care

Mental health support

Restricted Stock Units (RSUs)

Coursera subscription

Parental leave

Home office stipend

Flexible PTO

Gym reimbursement

Internet stipend

Job summary

Impact.Com in Melbourne is seeking a Technical Services Engineer III to build deep understanding of its platform, design and support technical solutions, and guide clients from integration to optimization. You’ll collaborate with onboarding, CS, product, and engineering to ensure reliable, scalable outcomes.

You will own troubleshooting, documentation, and escalation while maintaining close partner relationships and driving continuous improvement across client engagements.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Science, Mathematics, or equivalent practical experience.
• Experience in a tech-focused role at a digital marketing or technology-driven company, preferably in a customer-facing capacity.
• Strong understanding of the design, implementation, and support of client solutions on SaaS platforms.
• Experience with web technologies such as HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related tools.
• Ability to analyze logs and data to troubleshoot issues, including writing SQL queries when applicable.
• Familiarity with affiliate marketing or the broader digital marketing ecosystem is a plus.
• Excellent problem-solving and troubleshooting skills, with the ability to think critically and navigate complex technical challenges.
• Clear, confident verbal and written communication skills in English, with the ability to explain technical concepts to both technical and non-technical audiences using a calm, constructive, and customer‑centric approach.

Responsibilities

• Develop and maintain a deep understanding of Impact.Com's products, platform capabilities, and enhancements, while staying current with relevant industry trends.
• Support the design, implementation, and ongoing management of technical integrations for both new and existing clients across the platform, including troubleshooting, optimization, and maintenance.
• Partner closely with Onboarding, Customer Success, Product, Engineering, Solutions, and other internal teams to deliver a seamless onboarding experience and strong post-launch support.
• Take end-to-end ownership of client technical issues, from initial investigation and root cause analysis through resolution and clear, timely communication.
• Manage incoming technical requests through ticketing systems, prioritizing effectively in a fast-paced environment.
• Identify emerging or recurring issues and communicate trends, risks, and insights to management and cross-functional stakeholders.
• Contribute to the creation and maintenance of technical documentation, integration guides, training materials, and help content for both clients and internal teams.
• Identify, scope, and help develop internal tools or reports that improve troubleshooting workflows or enable other teams across the organization.

Skills

Analytical mindset

Customer-facing experience

Strong English communication

Education

Bachelor's degree in CS/Engineering or equivalent

Tools

HTML

CSS

JavaScript

SQL

REST APIs

FTP

Job description

Impact.Com in Melbourne is seeking a Technical Services Engineer III to build deep understanding of its platform, design and support technical solutions, and guide clients from integration to optimization. You’ll collaborate with onboarding, CS, product, and engineering to ensure reliable, scalable outcomes.

You will own troubleshooting, documentation, and escalation while maintaining close partner relationships and driving continuous improvement across client engagements.