ServiceNow Solutions Engineer (ITSM & Integrations)

XPT Software Australia; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

XPT Software Australia is seeking a ServiceNow Specialist to support the AMP account, focusing on configuration, enhancement and ongoing platform support in Melbourne. You will configure ITSM modules, automate workflows and maintain the CMDB, ensuring robust data quality and reliable service delivery.

Responsibilities include building integrations via REST APIs and Integration Hub, administering the platform, and assisting with upgrades and governance.

Qualifications

• Experience configuring ServiceNow ITSM modules and workflows.
• Strong CMDB data quality, relationships, and maintenance knowledge.
• Proven ability to design integrations using REST APIs and Integration Hub.

Responsibilities

• Configure and support ServiceNow ITSM modules (Incident, Problem, Change, Request, Service Catalogue).
• Develop and maintain workflows, Flow Designer automations, Business Rules, Client Scripts and UI Policies.
• Support CMDB data quality, relationships, and ongoing maintenance.
• Develop and support integrations using REST APIs, Integration Hub and MID Server.
• Perform platform administration, troubleshooting and production support.
• Support platform upgrades, releases, testing and continuous improvement initiatives.
• Work with business and technical stakeholders to understand requirements and deliver effective ServiceNow solutions.
• Ensure solutions comply with security, governance and change-management standards.

Skills

ServiceNow ITSM

Workflow automation

REST APIs

CMDB management

Production support

Tools

Flow Designer

Integration Hub

MID Server

Job description

XPT Software Australia is seeking a ServiceNow Specialist to support the AMP account, focusing on configuration, enhancement and ongoing platform support in Melbourne. You will configure ITSM modules, automate workflows and maintain the CMDB, ensuring robust data quality and reliable service delivery.

Responsibilities include building integrations via REST APIs and Integration Hub, administering the platform, and assisting with upgrades and governance.