Senior Technical Service Leader – Global Product Support

Nanosonics; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

Nanosonics is seeking an experienced Senior Technical Service Engineer to drive service solutions across the product lifecycle. You will lead complex product investigations, mentor global service teams and influence design with an emphasis on quality and continuous improvement.

Reporting to the Global Service Support Operations Manager, you’ll work with Engineering, Quality, Manufacturing, Sales and service partners to deliver world-class service outcomes and ensure compliance with GMP, WHS and

Qualifications

• Bachelor's degree in Biomedical, Mechatronics, Electronics or related Engineering field.
• 5+ years’ experience in Technical Service, Field Service, Manufacturing or Product Support.
• Experience in the medical device or regulated industry.
• Strong understanding of electromechanical products and lifecycle support.
• Experience with design verification and validation activities and cross-functional teams.
• Knowledge of GMP, quality systems and controlled documentation.
• Experience using ERP and CRM systems.
• Excellent project planning, communication and presentation skills.

Responsibilities

• Lead the development of service requirements for new product development projects, including service verification and validation activities.
• Represent Service within cross-functional development teams, ensuring serviceability is embedded into product design.
• Develop and enhance global service processes, repair procedures, technical documentation and training programs.
• Provide technical leadership and mentoring to internal service teams, distributors and service partners worldwide.
• Lead root cause investigations of returned products, analyse field performance trends and support product quality improvements.
• Provide expert technical support for complex customer issues, product investigations and aftermarket support activities.
• Support Design, Manufacturing and Quality teams with product validation, investigations and continuous improvement initiatives.
• Ensure all service activities comply with Quality Management System (QMS), GMP and WHS requirements.

Skills

Service leadership

Cross-functional collaboration

Root cause analysis

Project planning

Stakeholder communication

Mentoring

Education

Bachelor's degree in Biomedical Engineering

Bachelor's degree in Mechatronics Engineering

Bachelor's degree in Electronics Engineering

Tools

ERP systems

CRM systems

Job description

Nanosonics is seeking an experienced Senior Technical Service Engineer to drive service solutions across the product lifecycle. You will lead complex product investigations, mentor global service teams and influence design with an emphasis on quality and continuous improvement.

Reporting to the Global Service Support Operations Manager, you’ll work with Engineering, Quality, Manufacturing, Sales and service partners to deliver world-class service outcomes and ensure compliance with GMP, WHS and