Senior TechBar Analyst — Elevate IT Support & ServiceNow

DXC Technology Company; Australia; On-site; AUD 110,000 - 140,000; Full time

Job summary

DXC Technology is seeking a Senior TechBar Analyst to deliver high-quality IT support in a modern workplace, championing proactive engagement and service excellence. You will operate with autonomy, align with ServiceNow-based practices, and contribute to continuous improvement across end-user computing and asset management.

The role emphasizes leadership, mentorship, and collaboration to uplift team capability while maintaining a secure, digital-first support environment.

Qualifications

• Extensive experience in end-user computing or TechBar environments.
• Advanced troubleshooting across devices and enterprise applications.
• Strong experience with Microsoft 365 and modern workplace platforms.
• Demonstrated expertise in ServiceNow or equivalent ITSM tools.
• Understanding of ITIL-aligned processes and service management.
• Experience with device lifecycle and asset management.

Responsibilities

• Deliver advanced front-line IT support through the TechBar, managing complex incidents and service requests.
• Act as an escalation point for complex or high-impact issues.
• Proactively identify service improvement opportunities and reduce recurring incidents.
• Lead by example in delivering exceptional customer experiences.
• Support modern workplace technologies including endpoints, mobility, and collaboration platforms.
• Oversee device lifecycle activities including provisioning, refresh, and asset control.
• Manage incidents and requests end-to-end in ServiceNow in line with SLAs.
• Maintain accurate, high-quality, audit-ready ServiceNow records.
• Promote modern workplace disciplines including secure and digital-first practices.
• Leverage ServiceNow insights to identify trends and drive improvements.
• Collaborate with cross-functional IT teams to ensure seamless service delivery.
• Maintain a professional and high-standard TechBar environment.

Skills

End-user computing

Customer service

Leadership

Collaboration

Tools

ServiceNow

Microsoft 365

Job description

DXC Technology is seeking a Senior TechBar Analyst to deliver high-quality IT support in a modern workplace, championing proactive engagement and service excellence. You will operate with autonomy, align with ServiceNow-based practices, and contribute to continuous improvement across end-user computing and asset management.

The role emphasizes leadership, mentorship, and collaboration to uplift team capability while maintaining a secure, digital-first support environment.