Senior Systems Engineer - Field Services & L3 Support

Data#3; Sydney; Presencial; AUD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Data#3, a Brisbane-based IT services provider with a national footprint, is seeking a seasoned Systems Engineer to join its Managed Field Services team in Sydney. You will own Level 3 operational support, work directly with customers and resolve complex infrastructure issues.

The role focuses on Windows Server, Active Directory, VMware, and cloud tools across Azure and Microsoft 365; you will analyse incidents, advise on solutions, and maintain strong stakeholder relationships.

Formación

• 10+ years of experience as Senior Systems Engineer in IT environments.
• 6-8+ years of experience as Systems Engineer in IT environments.
• Strong Windows Server and Active Directory expertise.
• Hands-on VMware troubleshooting and administration.
• Experience across Azure, Microsoft 365/O365 and Exchange.
• Basic networking knowledge.
• Strong customer-facing and stakeholder management skills.
• Excellent communication, negotiation and problem-solving abilities.
• Relevant industry experience and certifications.
• Relevant tertiary qualifications are desirable.

Responsabilidades

• Provide Level 3 operational support and resolve incidents and requests.
• Troubleshoot complex technical issues and recommend effective solutions.
• Support and administer Windows Server and Active Directory.
• Troubleshoot and administer VMware environments.
• Work across Azure, Microsoft 365/O365 and Exchange.
• Perform incident analysis and problem resolution within service targets.
• Build strong relationships with customers and stakeholders.
• Maintain accurate job logging and administration.
• Assess technical risks and implications of new technologies.

Conocimientos

Customer-facing

Stakeholder management

Communication

Problem solving

Educación

IT certifications

Herramientas

Windows Server

Active Directory

VMware

Azure

Microsoft 365/O365

Exchange

Descripción del empleo

Data#3, a Brisbane-based IT services provider with a national footprint, is seeking a seasoned Systems Engineer to join its Managed Field Services team in Sydney. You will own Level 3 operational support, work directly with customers and resolve complex infrastructure issues.

The role focuses on Windows Server, Active Directory, VMware, and cloud tools across Azure and Microsoft 365; you will analyse incidents, advise on solutions, and maintain strong stakeholder relationships.