Technician

Ricoh Australia; City of Brisbane; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Paid Parental Leave

Purchased Leave Scheme

Participationin our RedErecognition?

Free income protection cover

Wellness program

Novated leasing

Job summary

Ricoh Australia is seeking a field service professional to perform on-site service calls, discuss machine faults with customers, and contribute to knowledge sharing within the team. The role focuses on maintaining strong customer relationships and delivering service objectives.

Responsibilities include managing spare parts, staying updated on Ricoh products via PDP, and coordinating with field staff to execute national service strategies on time and within budget, while following escalation

Responsibilities

• Perform field service calls that achieve the service objectives of customer satisfaction and nationally set service KPI’s.
• Discuss all problems and machine faults with customers in a professional and courteous manner, advising the customer on all aspects of the service call.
• Participate in knowledge sharing of faults and fixes with all team members during regular service meetings
• Improving and maintaining customer relationships to ensure customer retention and satisfaction through ownership of problems and resolving them.
• Accurately account for all spare parts and consumables used in the achievement of service objectives.
• Maintain an advanced level of knowledge on Ricoh products and solutions through PDP
• Work with all field staff to deploy national service strategies on time and within budget
• Comply with all fault escalation procedures including notifying the field Technical Specialist and Field Supervisor of any potential customer problems

Job description

Who Are we?

As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digitalinfrastructuresolutions.

At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change.

Is this the role for you?

Key Responsibilities

• Perform field service calls that achieve the service objectives of customer satisfaction and nationally set service KPI’s.




• Discuss all problems and machine faults with customers in a professional and courteous manner, advising the customer on all aspects of the service call.




• Participate in knowledge sharing of faults and fixes with all team members during regular service meetings




• Improving and maintaining customer relationships to ensure customer retention and satisfaction through ownership of problems and resolving them.




• Accurately account for all spare parts and consumables used in the achievement of service objectives.




• Maintain an advanced level of knowledge on Ricoh products and solutions through PDP




• Work with all field staff to deploy national service strategies on time and within budget




• Comply with all fault escalation procedures including notifying the field Technical Specialist and Field Supervisor of any potential customer problems

To be successful in this role:

What we give back to you?

At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of benefits including:

• Paid Parental Leave


• Purchased Leave Scheme


• Participationin our RedErecognition program


• Free income protection cover


• Wellness program


• Novated leasing

Employment Type

Permanent