Senior Systems Administrator / IT Service Engineer

EHW Technology; Mackay Regional; On-site; AUD 110,000 - 150,000; Full time

Job summary

EHW Technology in Mackay, Queensland, is seeking a Senior IT Service Engineer / Systems Administrator to design, implement, and support complex client environments across servers, networks, and cloud platforms.

You will lead technical projects, mentor junior team members, and work closely with business owners and stakeholders to deliver reliable, secure infrastructure. Attendance at client sites and office is required.

Qualifications

• At least 5 years in a senior IT role such as Systems Administrator/Systems Engineer.
• Experience supporting Windows Server environments.
• Strong Microsoft 365/Azure/Exchange/Intune administration skills.
• Advanced networking knowledge (VLAN/routing).
• Experience designing, deploying, and maintaining critical infra.
• Solid cybersecurity, backup/DR, and resilience know-how.
• Experience leading projects, migrations, upgrades, deployments.
• Excellent troubleshooting and problem solving.
• Strong communication with business owners and stakeholders.
• Ability to mentor junior technicians.
• Valid Australian Driver's Licence.
• Full Australian working rights.

Responsibilities

• Design, implement, support, and improve client environments.
• Lead technical projects, migrations and deployments.
• Mentor junior team members and collaborate with the wider group.
• Engage with business owners and stakeholders to deliver outcomes.
• Maintain, secure, and optimise client infrastructure including servers, networks and cloud services.

Skills

5+ years experience

Windows Server

Microsoft 365/Azure/Exchange/Intune

Networking (VLAN/routing)

Infrastructure design & deployment

Cybersecurity & DR

Project management

Troubleshooting & problem solving

Communication with stakeholders

Mentoring juniors

Driver's license

Australian working rights

Tools

HyperV

VMware

Sophos

HP hardware

Microsoft 365

Azure

Intune

Exchange

Job description

EHW Technology is seeking an experienced and technically skilled Senior IT Service Engineer / Systems Administrator to join our team in Mackay.

As a senior member of our technical team, you will play a key role in designing, implementing, supporting, and improving complex client environments across a broad range of technologies. You'll work closely with clients, lead technical projects, provide advanced troubleshooting and escalation support, and help shape technology solutions that deliver real business outcomes.

Reporting to the Operations Manager, you will be responsible for maintaining, securing, and optimising client infrastructure, including servers, networks, cloud platforms, Microsoft 365 environments, and business‑critical systems. This hands‑on role offers the opportunity to lead technical initiatives, mentor junior team members, and contribute to the ongoing growth and development of our managed services offering.

To be Successful in this Role, You Will Have:

• A minimum of 5 years' experience in a Systems Administrator, Systems Engineer, Infrastructure Engineer, or similar senior technical role.
• Proven experience supporting and administering Microsoft Windows Server environments.
• Strong Microsoft 365, Azure, Exchange and Intune administration skills.
• Advanced knowledge of networking technologies, including VLAN/routing.
• Experience designing, deploying, and maintaining business‑critical infrastructure solutions.
• Strong understanding of cybersecurity best practices, backup and disaster recovery solutions, and infrastructure resilience.
• Experience managing technical projects, migrations, upgrades, and infrastructure deployments.
• Excellent troubleshooting, analytical, and problem‑solving skills.
• Strong communication and customer relationship management abilities, with the confidence to engage directly with business owners, managers, and stakeholders.
• The ability to mentor and support junior technicians while contributing positively to a collaborative team environment.
• A current Australian Driver's Licence.
• Full Australian working rights.

Highly Regarded

• Microsoft, Sophos, HP, HyperV & VMWare, or other relevant industry certifications.
• Experience working within a Managed Services Provider (MSP) environment.
• Experience with VoIP, business telecommunications systems, and cloud communications platforms.
• Experience developing technical documentation, standards, and operational procedures.

Mackay-Based Position

This position is based in Mackay, Queensland and requires attendance at our office and customer sites throughout the region. As this is a hands‑on role involving client engagement, project delivery, and collaboration with the wider team, remote or work‑from‑home arrangements are not available for this position.