Senior Support Worker: Lead Care Team & Mentoring

Blue Ribbon; Gold Coast City; In loco; AUD 31.000 - 44.000; Tempo pieno

Descrizione del lavoro

Blue Ribbon is seeking an experienced Senior Support Worker to lead a team in Southport, focusing on autism and learning disabilities. You will mentor staff, oversee care plans, and ensure high-quality daily support, including medication administration and community access.

The role offers a full-time position with 40 hours per week, on-site duties, and opportunities to advance leadership within a compassionate, person-centered environment.

Competenze

• Experience leading a team in a care environment.
• Background in health and social care, with a strong understanding of best practices.
• Ability to problem-solve and use initiative in a fast-paced environment.
• Experience in conflict resolution and de-escalation techniques.
• Proven ability to follow and maintain company policies and procedures.
• Flexibility to meet the needs of the service, including participation in an on-call rota.

Mansioni

• Provide high-quality support to people we support, ensuring their personal needs, daily living, and social activities are met.
• Follow person-centred care plans, ensuring ongoing review and updates in collaboration with management.
• Administer and accurately record medication in line with procedures.
• Ensure service users access the community, attend medical appointments, and develop independence.
• Maintain a safe and clean environment, ensuring high standards of hygiene and personal care.
• Accurately complete daily records, incident reports, and other key documentation.
• Support individuals in managing their personal finances and maintaining relationships with family and professionals.
• Follow company safeguarding policies, escalating concerns appropriately.
• Mentor and guide support Workers, ensuring they have the tools and confidence to provide high-quality care.
• Oversee daily documentation to ensure accuracy and compliance.
• Contribute to supervisions and performance reviews of Support Workers.
• Organise and lead shifts, ensuring responsibilities are clearly allocated and completed.
• Identify performance issues within the team and elevate where necessary.
• Take responsibility for daily audits to ensure the service meets regulatory and company standards.
• Ensure policy and procedures are followed at all times, acting as the first point of contact for guidance and escalation.
• Assist with new colleague inductions, including agency staff.
• Participate in the Senior on-call rota, providing additional leadership support when needed.

Conoscenze

Team leadership

Care experience

Problem solving

Conflict resolution

On-call availability

Formazione

Health and Social Care qualification

Descrizione del lavoro

Blue Ribbon is seeking an experienced Senior Support Worker to lead a team in Southport, focusing on autism and learning disabilities. You will mentor staff, oversee care plans, and ensure high-quality daily support, including medication administration and community access.

The role offers a full-time position with 40 hours per week, on-site duties, and opportunities to advance leadership within a compassionate, person-centered environment.