Senior Support Worker

Blue Ribbon; Gold Coast City; On-site; AUD 31,000 - 44,000; Full time

Job summary

Blue Ribbon is seeking an experienced Senior Support Worker to lead a team in Southport, focusing on autism and learning disabilities. You will mentor staff, oversee care plans, and ensure high-quality daily support, including medication administration and community access.

The role offers a full-time position with 40 hours per week, on-site duties, and opportunities to advance leadership within a compassionate, person-centered environment.

Qualifications

• Experience leading a team in a care environment.
• Background in health and social care, with a strong understanding of best practices.
• Ability to problem-solve and use initiative in a fast-paced environment.
• Experience in conflict resolution and de-escalation techniques.
• Proven ability to follow and maintain company policies and procedures.
• Flexibility to meet the needs of the service, including participation in an on-call rota.

Responsibilities

• Provide high-quality support to people we support, ensuring their personal needs, daily living, and social activities are met.
• Follow person-centred care plans, ensuring ongoing review and updates in collaboration with management.
• Administer and accurately record medication in line with procedures.
• Ensure service users access the community, attend medical appointments, and develop independence.
• Maintain a safe and clean environment, ensuring high standards of hygiene and personal care.
• Accurately complete daily records, incident reports, and other key documentation.
• Support individuals in managing their personal finances and maintaining relationships with family and professionals.
• Follow company safeguarding policies, escalating concerns appropriately.
• Mentor and guide support Workers, ensuring they have the tools and confidence to provide high-quality care.
• Oversee daily documentation to ensure accuracy and compliance.
• Contribute to supervisions and performance reviews of Support Workers.
• Organise and lead shifts, ensuring responsibilities are clearly allocated and completed.
• Identify performance issues within the team and elevate where necessary.
• Take responsibility for daily audits to ensure the service meets regulatory and company standards.
• Ensure policy and procedures are followed at all times, acting as the first point of contact for guidance and escalation.
• Assist with new colleague inductions, including agency staff.
• Participate in the Senior on-call rota, providing additional leadership support when needed.

Skills

Team leadership

Care experience

Problem solving

Conflict resolution

On-call availability

Education

Health and Social Care qualification

Job description

Job reference: 000822

Salary: £14.24 per hour

Location: Southport

Hours Per Week: 40

Closing date: 30/11/2026

Senior Support Worker - Lead, Support and Make a Difference!

Pay Rate - £14.24 per hour

(Full-Time, Part-Time)

Are you an experienced Senior Support Worker ready to take the next step in your career? Do you have a passion for supporting individuals with Autism and Learning Disabilities while mentoring and guiding a team? If so, we have an exciting opportunity for you to join our team as a Senior Support Worker in Southport!

About The Role

As a Senior Support Worker, you will:

• Provide high-quality support to people we support, ensuring their personal needs, daily living, and social activities are met.
• Follow person-centred care plans, ensuring ongoing review and updates in collaboration with management.
• Administer and accurately record medication in line with procedures.
• Ensure service users access the community, attend medical appointments, and develop independence.
• Maintain a safe and clean environment, ensuring high standards of hygiene and personal care.
• Accurately complete daily records, incident reports, and other key documentation.
• Support individuals in managing their personal finances and maintaining relationships with family and professionals.
• Follow company safeguarding policies, escalating concerns appropriately.

Additional Responsibilities As a Senior Support Worker

• Mentor and guide support Workers, ensuring they have the tools and confidence to provide high-quality care.
• Oversee daily documentation to ensure accuracy and compliance.
• Contribute to supervisions and performance reviews of Support Workers.
• Organise and lead shifts, ensuring responsibilities are clearly allocated and completed.
• Identify performance issues within the team and elevate where necessary.
• Take responsibility for daily audits to ensure the service meets regulatory and company standards.
• Ensure policy and procedures are followed at all times, acting as the first point of contact for guidance and escalation.
• Assist with new colleague inductions, including agency staff.
• Participate in the Senior on-call rota, providing additional leadership support when needed.

What We’re Looking For

We are looking for an experienced and motivated leader who is passionate about delivering high-quality care and mentoring others.

Essential

• Experience leading a team in a care environment.
• Background in health and social care, with a strong understanding of best practices.
• Ability to problem-solve and use initiative in a fast-paced environment.
• Experience in conflict resolution and de-escalation techniques.
• Proven ability to follow and maintain company policies and procedures.
• Flexibility to meet the needs of the service, including participation in an on-call rota.

Preferable

• A Health and Social Care qualification.
• A valid driving licence.
• Previous experience as a Senior Support Worker.
• Experience working with external care professionals.
• Experience in complex and challenging environments.

Why Join Us?

• Step into a leadership role with opportunities for growth.
• Ongoing training and development to enhance your skills.
• Supportive team environment where your leadership makes a difference.
• Varied & rewarding role - every day is different!

Our Values

• Everybody Matters - Ensuring inclusivity and respect for all.
• Honesty & Integrity - Maintaining transparency and trustworthiness
• Passionate & Resilient - Demonstrating enthusiasm and commitment
• Positivity - Fostering a positive, uplifting environment
• Professional Excellence - Striving for excellence in all aspects of care

MPSW