Senior Student Experience and Engagement Officer

University of Queensland; Brisbane; On-site; AUD 97,000 - 104,000; Full time

Benefits offered by this job

Flexible and hybrid working

17% super

On-campus childcare

Study for Staff program

Salary packaging

Job summary

University of Queensland's Student Enrichment and Success team seeks a Senior Student Experience and Engagement Officer to shape how students access services, programs and opportunities throughout their UQ journey. You will develop engaging communications across digital, web, email, social media and print channels while building strong internal relationships to extend reach.

You will collaborate across campuses to deliver integrated campaigns, maintain audience-focused content, and promote

Qualifications

• Bachelor’s degree in marketing, communications, public relations, journalism or related discipline with subsequent relevant experience.
• Extensive experience researching and writing engaging content for different audiences and media across print and digital channels.
• Demonstrated experience developing and implementing communication or marketing campaigns involving multiple stakeholders.
• Strong interpersonal and stakeholder engagement skills, with the ability to negotiate, resolve issues and build productive relationships to achieve shared objectives.
• Demonstrated experience developing and maintaining audience-focused website content.
• Strong organisational and planning skills, with the ability to manage multiple projects and changing priorities while maintaining accuracy and attention to detail.
• Demonstrated competency with relevant communication and business systems, including Microsoft Office, Adobe InDesign, Photoshop and Illustrator, Vision6, Drupal and Oracle.
• Strong judgement, adaptability and cultural awareness, with the ability to work collaboratively and sensitively with people from diverse professional and cultural backgrounds.

Responsibilities

• Plan, develop, deliver and evaluate integrated communication campaigns across digital, web, email, social media and print channels.
• Develop and maintain audience-focused website and digital content for timely, relevant information.
• Contribute to student experience and engagement initiatives that connect students with services, programs and opportunities throughout their UQ journey.
• Build collaborative relationships with stakeholders across UQ, identifying cross-promotion and staff engagement opportunities that strengthen reach and effectiveness of communications.

Skills

Content writing

Campaign management

Stakeholder engagement

Web content optimization

Microsoft Office

Education

Bachelor's degree in marketing/communications

Tools

Adobe InDesign

Photoshop

Illustrator

Vision6

Drupal

Oracle

Job description

• Join UQ’s Student Enrichment and Success team and help create meaningful opportunities that support student success and engagement
• Base salary will be in the range $97,269 - $104,349 + 17% super (HEW Level 6)
• Based at our vibrant St Lucia Campus

About This Opportunity

Play a key role in shaping how students connect with services, programs and opportunities throughout their UQ journey. Working as a Senior Student Experience and Engagement Officer, you will develop engaging communications and initiatives across digital, web, email, social media and print channels, while building strong relationships across UQ to extend the reach and impact of student engagement initiatives. You will join a collaborative team where your communication expertise, ideas and stakeholder relationships can make a meaningful contribution to the student experience.

Key responsibilities will include:

• Plan, develop, deliver and evaluate integrated communication campaigns and engaging content across digital, web, email, social media and print channels.
• Develop and maintain audience-focused website and digital content that provides students with timely, relevant and accessible information.
• Contribute to student experience and engagement initiatives that connect students with services, programs and opportunities throughout their UQ journey.
• Build collaborative relationships with stakeholders across UQ, identifying cross-promotion and staff engagement opportunities that strengthen the reach and effectiveness of communications.

About You

• A bachelor’s degree in marketing, communications, public relations, journalism or a related discipline, together with subsequent relevant experience.
• Extensive experience researching and writing engaging content for different audiences and media across print and digital channels.
• Demonstrated experience developing and implementing communication or marketing campaigns involving multiple stakeholders.
• Strong interpersonal and stakeholder engagement skills, with the ability to negotiate, resolve issues and build productive relationships to achieve shared objectives.
• Demonstrated experience developing and maintaining audience-focused website content.
• Strong organisational and planning skills, with the ability to manage multiple projects and changing priorities while maintaining accuracy and attention to detail.
• Demonstrated competency with relevant communication and business systems, including Microsoft Office, Adobe InDesign, Photoshop and Illustrator, Vision6, Drupal and Oracle.
• Strong judgement, adaptability and cultural awareness, with the ability to work collaboratively and sensitively with people from diverse professional and cultural backgrounds.

About Student Enrichment and Success

Student Enrichment and Success (SES) coordinates, delivers, and promotes a wide range of activities across UQ that improve access to higher education for all students, enrich students’ university experience and enhance their employability, and empower students to succeed in any path they choose. These activities include access and transition programs; volunteering, mentoring, internships, and research experiences; career development and leadership opportunities, and the UQ Employability Award. SES also provides support to enable students to access experiences and translate, articulate, and transfer these experiences into future success.

SES leads a range of widening participation programs and activities aimed at increasing participation, access and success in higher education for a range of students from under-represented groups. SES enriches students’ studies and enhances student employability through a focus on experiential learning, ensuring that students are able to capitalise on the benefits of UQ’s diversity, research reputation and capacity, international partnerships, and strong links with industry and the professions.

About UQ

As part of the UQ community, you’ll have the opportunity to work alongside the brightest minds, who have joined us from all over the world, working together to create a better world. Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available.

Enjoy up to 26 weeks paid parental and primary care leave, 17% super, 17.5% leave loading, flexible and hybrid working options, health and wellbeing programs, a heavily discounted Study for Staff program, on‑campus childcare, affordable parking, and salary packaging.

Other Information

Pre-employment checks may include: verification of the right to work in Australia, qualifications, criminal history. This may also include checks relating to gender-based violence matters or other integrity and conduct requirements.

You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.

We’re dedicated to equity, diversity, and inclusion. We recognise that career pathways and opportunities differ and encourage applications from candidates who may not meet every criteria but can demonstrate their potential relative to opportunity. We’re also happy to support any accessibility needs throughout the recruitment process. Just let us know how we can help by emailing [e-mail] or calling [phone].

Applications close 24th November at 11.00pm AEST (R-70446).