Student and Academic Administration Officer

Work Initiatives; Brisbane; On-site; AUD 85,000 - 95,000; Full time

Benefits offered by this job

17% super

Hybrid/flexible working options

Study for Staff program

On-campus childcare

Affordable parking

Salary packaging

Job summary

Work Initiatives is seeking a Student and Academic Administration Officer for a full-time fixed-term role based at St Lucia, Brisbane. The position offers a competitive base salary of AUD 85,451.97 to AUD 94,983.84 plus 17% super, with end date 24 December 2027 and HEW Level 5 classification.

You will join the Faculty of Science within the School of Mathematics and Physics, delivering expert administrative support to students and staff, handling enrolments, progression, examinations and grades,

Qualifications

• Undergraduate qualification or equivalent experience.
• Ability to manage competing priorities in a fast-paced administrative environment.
• Strong written, verbal and interpersonal communication with diverse stakeholders.
• Commitment to delivering exceptional customer service with sound judgement.
• Ability to learn and navigate complex systems and digital tools.
• Understanding of student and academic administration processes, or ability to develop this knowledge.
• Ability to work independently and collaboratively across teams.

Responsibilities

• Deliver exceptional service and expert advice to students, staff and external stakeholders via multiple channels.
• Coordinate diverse student and academic administration activities, assessing applications and processing documentation per policies.
• Maintain accurate, secure and confidential student records across key processes.
• Process student administration matters related to admission, progression, examinations, enrolment and grades.
• Support academic administration activities, including course profiles, timetabling, examination paper prep, and grade uploads.

Job description

Student and Academic Administration Officer

• Full-time, fixed-term position up to 24 December 2027
• Base salary will be in the range $85,451.97 - $94,983.84 + 17% super (HEW Level 5)
• Based at our St Lucia location

• Faculty of Science
• Full-time, fixed-term position up to 24 December 2027
• Base salary will be in the range $85,451.97 - $94,983.84 + 17% super (HEW Level 5)

• Based at our St Lucia location

About This Opportunity

Join UQ as a Student and Academic Administration Officer and help deliver a positive experience for students throughout their university journey.

As a Student and Academic Administration Officer at UQ, you'll be at the heart of delivering services that support student success and academic excellence. Working within a truly collaborative team, you'll provide expert administrative support, solve complex problems, engage with a diverse range of stakeholders, and contribute to processes that help students thrive throughout their university journey.

Within the Faculty of Science’s School of Mathematics and Physics, you’ll support a broad range of student and academic administration activities, from enrolment and progression through to examinations and grades. You’ll join a supportive team where strong customer service, attention to detail and practical problem-solving will help keep the student experience running smoothly.

Key responsibilities will include:

• Deliver exceptional service and expert advice to students, staff and external stakeholders through a range of communication channels, helping to create a positive and seamless university experience.
• Coordinate a diverse range of student and academic administration activities, assessing applications, processing documentation and responding to enquiries in line with policies and procedures.
• Maintain accurate, secure and confidential student records, ensuring the integrity of information across key academic and administrative processes.
• Process student administration matters relating to admission, progression, examinations, class sign-on, course enrolment, grades and other stages of the student journey.
• Support academic administration activities, including course profile and Blackboard updates, timetabling, examination paper preparation, and grade uploads and amendments.

Join a vibrant professional community dedicated to supporting student success. As your experience grows, you'll have opportunities to expand your knowledge across a variety of specialist student administration functions, broadening your skills, developing your career, and discovering new opportunities within one of Australia's leading universities.

About You

• A relevant undergraduate qualification, or an equivalent combination of experience, education and training that demonstrates your capability in a similar environment.
• The ability to confidently manage competing priorities, maintain accuracy and deliver results in a fast-paced administrative environment.
• Strong written, verbal and interpersonal communication skills, with the ability to provide clear advice and build positive relationships with a diverse range of stakeholders.
• A genuine commitment to delivering exceptional customer service, complemented by sound judgement, attention to detail and a proactive approach to problem-solving.
• Confidence in learning and navigating complex systems, databases and digital tools, with the ability to quickly adapt to new technologies and processes.
• An understanding of student and academic administration processes, or the ability to quickly develop this knowledge and apply relevant policies and procedures.
• The ability to work effectively both independently and collaboratively, including across teams and organisational areas, to support a positive experience for students from diverse backgrounds.
• High level organisational skills and attention to detail.

We welcome diverse experience and encourage you to highlight any relevant experience in tertiary education or a large, complex organisation, or with systems such as SI-net, Business Objects or CRM systems.

About UQ

As part of the UQ community, you’ll have the opportunity to work alongside the brightest minds, who have joined us from all over the world, working together to create a better world. Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available.

Enjoy up to 26 weeks paid parental and primary care leave, 17% super, 17.5% leave loading, flexible and hybrid working options, health and wellbeing programs, a heavily discounted Study for Staff program, on-campus childcare, affordable parking, and salary packaging.

Other Information

Pre-employment checks may include: verification of the right to work in Australia and criminal history checks. This may also include checks relating to gender-based violence matters or other integrity and conduct requirements.

You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.We're dedicated to equity, diversity, and inclusion.

We recognise that career pathways and opportunities differ and encourage applications from candidates who may not meet every criteria but can demonstrate their potential relative to opportunity. We’re also happy to support any accessibility needs throughout the recruitment process. Just let us know how we can help by emailing ******@uq.edu.au or calling [phone].

Applications close Sunday 8 November at 11.00pm AEST (R-69867). Please note that interviews have been tentatively scheduled for mid November.