Senior Strategy Advisor - Public Sector Impact

NSW Department of Customer Service; Sydney; Hybrid; AUD 133,000 - 147,000; Full time

Benefits offered by this job

Hybrid from Sydney CBD

Wellbeing programs

Career development

State-of-the-art offices

Job summary

NSW Department of Customer Service is seeking a Senior Strategy Advisor to lead and enable delivery of key initiatives across the Department. You will diagnose strategic challenges, design options, and translate recommendations into prioritized initiatives that drive citizen outcomes.

You will collaborate with leaders across DCS, apply data-driven analysis and structured problem solving, and mentor colleagues while delivering high‑impact public value in a fast-moving environment.

Qualifications

• Proven ability to clarify complex issues and craft actionable recommendations.
• Experience moving from problem framing to implementation planning and tracking.
• Strong written and verbal communication with executive audiences.

Responsibilities

• Diagnose and define: interrogate data to pinpoint root causes of strategic challenges.
• Design and frame: shape strategic options, operating models and budget bids.
• Drive through to delivery: translate recommendations into prioritized initiatives.
• Influence for impact: combine analytics with persuasive storytelling for buy-in.
• Continuously uplift: mentor colleagues and embed best practice.

Skills

Strategic problem solving

End-to-end strategy

Financial literacy

Influential communication

Change orientation

Stakeholder savvy

Growth mindset

Job description

NSW Department of Customer Service is seeking a Senior Strategy Advisor to lead and enable delivery of key initiatives across the Department. You will diagnose strategic challenges, design options, and translate recommendations into prioritized initiatives that drive citizen outcomes.

You will collaborate with leaders across DCS, apply data-driven analysis and structured problem solving, and mentor colleagues while delivering high‑impact public value in a fast-moving environment.