Strategic Delivery & Transformation Lead

NSW Department of Customer Service

Sydney

Hybrid

AUD 139,000 - 170,000

Full time

5 days ago

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Benefits offered by this job

Hybrid work arrangements

Parramatta location

Job summary

NSW Department of Customer Service seeks a high‑calibre Manager to drive strategy and enterprise delivery for NSW Fair Trading. This role sits in the Strategy, Policy & Delivery Division and leads a team to deliver key strategic programs. It requires strong stakeholder engagement, leadership, and analytical acumen.

The role offers hybrid work arrangements, attendance in Sydney, and a base salary around $154,231 plus superannuation. Closing date 13 October 2026.

Qualifications

Exceptional strategic thinking with ability to translate complex challenges into practical outcomes.
Strong leadership track record, building and developing high-performing teams.
Outstanding stakeholder engagement, influencing and negotiation skills across diverse groups.

Responsibilities

Develop and embed strategic planning frameworks aligning priorities with regulatory objectives.
Lead the development and implementation of the NSW Fair Trading Strategy.
Oversee delivery of strategic programs and initiatives for long-term outcomes.
Provide expert advice on program assurance, evaluation and risk management.
Identify opportunities for improvement using data, research and stakeholder insights.
Advise senior executives on strategic opportunities, performance and risks.
Lead, motivate and develop a high-performing team through planning and resourcing.