Senior Strata Relationship Manager - Hybrid, Growth

Smarter Communities; Sutherland Shire Council; Hybrid; AUD 90,000 - 140,000; Full time

Benefits offered by this job

Hybrid working arrangements

Ongoing training, coaching and career

Birthday leave

Option to purchase additional annual

Schedule B commission program

Employee referral and recognition

Wellbeing initiatives and EmployeeAss

Team events and social activities

Study assistance and developmentoppo

Job summary

Smarter Communities is seeking a Senior Relationship (Strata) Manager to lead a diverse portfolio of strata communities, acting as the trusted advisor to committees, owners and key stakeholders.

You'll be supported by dedicated teams and technology, focusing on delivering exceptional service, proactive communication and strategic guidance on strata legislation and governance requirements.

Qualifications

• Experience as a Strata Manager with a strong track record of managing your own portfolio.
• Holder of NSW Strata License Class 1 or Class 2.
• Current driver’s license and access to a vehicle.
• Strong knowledge of strata legislation and governance requirements.

Responsibilities

• Managing a diverse portfolio of strata communities and acting as the key relationship manager for committees and stakeholders
• Building trusted, long-term relationships through proactive communication and exceptional customer service
• Providing guidance on strata legislation, bylaws and governance requirements
• Coordinating with repairs and maintenance teams on quotes, approvals and work orders
• Preparing for and facilitating AGMs and Committee Meetings, including agendas, budgets and minutes
• Maintaining client retention and resolving first-level complaints with practical solutions
• Overseeing portfolio financial matters and ensuring compliance obligations
• Identifying opportunities to improve processes and service delivery

Skills

Relationship management

Stakeholder engagement

Communication skills

Governance knowledge

Attention to detail

Time management

Education

NSW Strata License Class 1 or Class 2

Job description

Smarter Communities is seeking a Senior Relationship (Strata) Manager to lead a diverse portfolio of strata communities, acting as the trusted advisor to committees, owners and key stakeholders.

You'll be supported by dedicated teams and technology, focusing on delivering exceptional service, proactive communication and strategic guidance on strata legislation and governance requirements.