Senior Specialist, Remote Technical Support – Market Data

London Stock Exchange Group; Sydney; Vor Ort; AUD 90.000 - 120.000; Vollzeit

Zusammenfassung

London Stock Exchange Group (LSEG) in Sydney seeks a Senior Associate for Specialist Support to handle complex technical issues and remotely resolve customer problems, coordinating with product support, development teams, and third-party vendors.

The role emphasizes identifying service-impacting trends, implementing preventative measures, and delivering high-quality technical guidance to customers and internal teams.

Qualifikationen

• English and Japanese fluency required.
• Experience in a customer service environment with technical products.
• Ability to troubleshoot and communicate complex concepts to non-technical users.

Aufgaben

• Provide expert technical support for assigned Refinitiv products.
• Interface with product support, development teams, and 3rd party vendors to resolve issues.
• Troubleshoot, reproduce, and resolve customer issues remotely, arranging on-site dispatches when required.
• Provide high-quality technical advice to internal stakeholders and 3rd party engineers.
• Escalate major, elusive, and recurrent issues impacting clients.
• Assist with implementation and integration of Refinitiv products at customer sites.
• Maintain accurate client-site documentation and CRM records.
• Deliver technology or product training to customers as needed.

Kenntnisse

Specialist technical support

Remote problem-solving

Customer service excellence

English fluency

Japanese fluency

Linux terminal

Troubleshooting

CRM (Salesforce)

Tools

Python scripting

Shell scripting

Jobbeschreibung

London Stock Exchange Group (LSEG) in Sydney seeks a Senior Associate for Specialist Support to handle complex technical issues and remotely resolve customer problems, coordinating with product support, development teams, and third-party vendors.

The role emphasizes identifying service-impacting trends, implementing preventative measures, and delivering high-quality technical guidance to customers and internal teams.