Remote Technical Support Specialist - Financial Data

LSEG Business Services RM; Sydney; Remote; AUD 90.000 - 130.000; Vollzeit

Zusammenfassung

London Stock Exchange Group (LSEG) Customer Operations is seeking a Specialist Support to act as a specialized technical resource for complex Refinitiv product issues. You will troubleshoot remotely, engage 3rd party partners when needed, and help implement solutions at customer sites.

The role emphasizes ownership, quick adaptation, and continuous learning in a fast-paced market data environment. Strong English and Japanese language skills are essential for customer interactions.

Qualifikationen

• Fluency in English and Japanese is required.
• Strong analytical and troubleshooting skills are essential.
• Experience in a customer service environment with excellent CS skills.
• Ability to work with virtual teams to deliver projects.
• Basic understanding of financial markets and product terminology.

Aufgaben

• Provide expert technical support for Refinitiv products.
• Interface with product support, development, and 3rd party vendors to resolve issues.
• Troubleshoot, reproduce, and resolve issues remotely; arrange on-site dispatches when needed.
• Deliver high-quality technical advice to internal stakeholders and 3rd party engineers.
• Escalate major or recurrent issues impacting clients.
• Assist with implementation and integration of Refinitiv products at client sites.

Kenntnisse

English fluency

Japanese fluency

Linux terminal

Incident management

Troubleshooting

Technical communication

Customer service

Financial markets knowledge

Python/Shell scripting

Tools

Salesforce

Jobbeschreibung

London Stock Exchange Group (LSEG) Customer Operations is seeking a Specialist Support to act as a specialized technical resource for complex Refinitiv product issues. You will troubleshoot remotely, engage 3rd party partners when needed, and help implement solutions at customer sites.

The role emphasizes ownership, quick adaptation, and continuous learning in a fast-paced market data environment. Strong English and Japanese language skills are essential for customer interactions.