Senior Technical Support Specialist — Market Data

LSEG; Australia; Hybrid; AUD 80.000 - 120.000; Vollzeit

Benefits dieser Stelle

Healthcare

Retirement planning

Volunteer days

Wellbeing initiatives

Zusammenfassung

London Stock Exchange Group (LSEG) is seeking a Senior Associate Specialist Support to provide expert technical assistance for Refinitiv products. The role emphasizes remote issue resolution, collaboration with product support, development teams, and 3rd party vendors, and delivering high-quality customer service.

You will troubleshoot, reproduce, and resolve issues remotely, with on-site dispatches as needed, while contributing to documentation, training, and preventative measures in a

Qualifikationen

• Fluent in English (written and spoken).
• Fluent in Japanese (written and spoken).
• Comfortable using a Linux terminal.
• Skilled in incident management, troubleshooting, and case management.
• Able to clearly communicate technical concepts to non‑technical stakeholders.

Aufgaben

• Provide expert technical support for Refinitiv products.
• Resolve issues remotely, coordinating with 3rd party vendors when needed.
• Escalate major or recurrent issues impacting clients.
• Assist with implementation and integration at client sites as required.
• Maintain accurate client-site documentation and CRM records.

Kenntnisse

English fluency (written & spoken)

Japanese fluency (written & spoken)

Linux terminal

Incident management

Troubleshooting

Case management

Communication of technical concepts

Time management & escalation

Python or Shell scripting

Team collaboration

Jobbeschreibung

London Stock Exchange Group (LSEG) is seeking a Senior Associate Specialist Support to provide expert technical assistance for Refinitiv products. The role emphasizes remote issue resolution, collaboration with product support, development teams, and 3rd party vendors, and delivering high-quality customer service.

You will troubleshoot, reproduce, and resolve issues remotely, with on-site dispatches as needed, while contributing to documentation, training, and preventative measures in a