Senior Solution Advisor – Enterprise SaaS & Demos (Hybrid)

WalkMe; Sydney; Hybrid; AUD 180,000 - 230,000; Full time

Benefits offered by this job

Hybrid work arrangement

Wellness reimbursements

Health coverage options

Generous annual leave policy

RefreshMe Days

Retirement contributions

Job summary

WalkMe, an SAP company, seeks a Solution Advisor to bridge Sales and Delivery, translating customer business vision into technical solutions. You will guide the technology evaluation phase and influence the sales cycle with strategic clients. Travel may be required and you will report to the Director of Solution Advisory.

You will own discovery, deliver live demos, define success criteria, and communicate WalkMe's value in business and technical terms to IT, developers, and executives.

Qualifications

• Minimum of 10 years of experience in SaaS working with enterprise customers.
• Proven ability to assess requirements and design demonstrable solutions.
• Excellent verbal and written communication with diverse audiences.
• Experience delivering demo environments for engineers to C-level executives.
• Experience with SAP products and CRM systems such as Salesforce preferred.

Responsibilities

• Support Account Executive during customer evaluations: answer technical questions and troubleshoot issues.
• Plan and execute discovery strategies to uncover business problems tied to revenue and risk.
• Create and deliver innovative solution demonstrations (on-site and remote).
• Scope, install, configure, and troubleshoot solutions; define success criteria for POCs.
• Whiteboard architectures and articulate WalkMe's value to business and technical audiences.
• Deliver executive-level value pitches and lead technical discussions with IT teams.
• Provide clear technical specifications and documentation to support approaches.
• Collaborate with customers and internal teams to understand technology needs and architect solutions.
• Relay customer feedback to Product Management and Engineering to influence roadmap.

Skills

SaaS pre-sales

Enterprise solutions

Public speaking

Technical discovery

Customer relationship

Communication

Self-learning

Team player

Adaptability

Problem solving

Education

Bachelor's degree in IT, business, or sales-related field

Tools

SAP

Salesforce

Job description

WalkMe, an SAP company, seeks a Solution Advisor to bridge Sales and Delivery, translating customer business vision into technical solutions. You will guide the technology evaluation phase and influence the sales cycle with strategic clients. Travel may be required and you will report to the Director of Solution Advisory.

You will own discovery, deliver live demos, define success criteria, and communicate WalkMe's value in business and technical terms to IT, developers, and executives.