Senior ServiceNow Technical Consultant-Lead Global Projects

Resources Global Professionals (RGP); Sydney; On-site; AUD 130,000 - 190,000; Full time

Job summary

Veracity seeks a Senior Technical Consultant to lead teams and deploy ServiceNow-based solutions for clients globally. You will gather requirements, design architecture, and manage client engagements from discovery through delivery.

You will mentor teams, train clients, and ensure solutions align with business processes and ITIL best practices, while driving customer success and long-term partnerships.

Qualifications

• Investigate, document, and analyse key client organisational processes.
• Collaborate with project management to determine required resources and realistic timelines.
• Configure and develop software to meet client requirements.
• Lead a team and provide client training and ongoing support.
• Apply ITIL and ServiceNow knowledge to customer needs and requirements.

Responsibilities

• Investigate, document, and analyse key client organisational processes.
• Coordinate and execute client training.
• Take charge of delivering outcomes for our clients.
• Design and architecture solutions on appropriate platforms.
• Provide ongoing support including reports, data quality, and integrations.

Skills

Leadership

Client liaison

Requirements gathering

Stakeholder management

Solution design

ITIL

Tools

ServiceNow

Job description

Veracity seeks a Senior Technical Consultant to lead teams and deploy ServiceNow-based solutions for clients globally. You will gather requirements, design architecture, and manage client engagements from discovery through delivery.

You will mentor teams, train clients, and ensure solutions align with business processes and ITIL best practices, while driving customer success and long-term partnerships.