ServiceNow Senior Technical Consultant

Resources Global Professionals (RGP); Sydney; On-site; AUD 130,000 - 190,000; Full time

Job summary

Veracity seeks a Senior Technical Consultant to lead teams and deploy ServiceNow-based solutions for clients globally. You will gather requirements, design architecture, and manage client engagements from discovery through delivery.

You will mentor teams, train clients, and ensure solutions align with business processes and ITIL best practices, while driving customer success and long-term partnerships.

Qualifications

• Investigate, document, and analyse key client organisational processes.
• Collaborate with project management to determine required resources and realistic timelines.
• Configure and develop software to meet client requirements.
• Lead a team and provide client training and ongoing support.
• Apply ITIL and ServiceNow knowledge to customer needs and requirements.

Responsibilities

• Investigate, document, and analyse key client organisational processes.
• Coordinate and execute client training.
• Take charge of delivering outcomes for our clients.
• Design and architecture solutions on appropriate platforms.
• Provide ongoing support including reports, data quality, and integrations.

Skills

Leadership

Client liaison

Requirements gathering

Stakeholder management

Solution design

ITIL

Tools

ServiceNow

Job description

Full time

3d ago , from Resources Global Professionals (RGP)

Veracity is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow’s largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Senior Technical Consultant. As a Senior Technical Consultant, you will be leading teams and supporting projects deploying ServiceNow based solutions for Veracity clients globally.

As part of the broader project team, responsibilities will include liaising directly with clients to identify and document their requirements and the configuration and development of software to meet those requirements. The Senior Technical Consultant is also responsible for delivering outcomes for our clients. You will be conducting needs assessments, configuring applications, integrating third-party apps, building, and maintaining relationships, training and ongoing client support and follow-up.

You are technically very strong and can work with customers to ensure their business requirements are solved not only through technology but also through people and process solutions. Besides this, you will also be providing leadership focus for both your team and for the clients that you are supporting. We Hire for Culture

First: Our people are global go-getters, we look to the long term, we solve for the customer, and we value open, honest, early communication. We believe we don’t exist without exceptional people, so we respect and value them. We pay fair base and at-risk components based on experience and the market.

Other companies give you a job. We give you opportunity. Veracity is focused on building a people-focused organization with a long-term culture of excellence.

We work hard, we have fun, we innovate and grow talent. Requirements Investigate, document, and analyse key client organisational processes Work collaboratively with the project management team to determine required resources and create realistic timelines Maintain an effective client follow-up system to ensure that clients are contacted regarding project progress and overall satisfaction Coordinate and execute client training

Take charge of finding information sources, gathering, and interpreting problem statement, execute analysis and present findings to team members and stakeholders Perform and organise ongoing support for customers such as report building, data quality, new integrations, etc Contribute to the development of a strategic vision for product development and enhancement Design and architecture solutions in appropriate platforms Applying in-depth functional knowledge of ITIL and ServiceNow to customer needs and requirements Providing advice to customers regarding industry best practices and process methodology Conduct analysis, design, evaluation, modification, testing and implementation of enterprise-wide systems across functional areas Maintain high customer satisfaction through the delivery of high-quality, timely, and thorough solutions to customer problems Maintain high customer satisfaction through the delivery of high-quality, timely and thorough solutions to our clients Enhance & increase ServiceNow knowledge by doing continuous learning, training and certification Manage and lead a team of employees, communicate company goals, safety practices, and deadlines to the team. Motivate team members and assesses their performance. Provides help to management, including hiring and training, and keeps control updated on team performance.