Senior ServiceNow Engineer | AU Cleared ITSM/ITOM Lead

Versent; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Flexibility

Learning and development

Health & Wellbeing Programmes

Connection and social activities

Recognition and career growth

Job summary

Versent is seeking a Senior ServiceNow Technical Consultant to design, develop, and deliver ServiceNow solutions that optimise business operations and automate workflows. The role requires Australian security clearance and involves leading end-to-end technical delivery.

You will work across ITSM, ITOM, CSM, HRSD, and SecOps, configuring workflows, integrations, and data migrations while adhering to ITIL processes and best practices in an Agile environment.

Qualifications

• Strong hands-on ServiceNow development and configuration experience.
• Experience with integrations and data migration.
• Good understanding of ITIL processes.
• Ability to work in Agile delivery environments.
• An interest in expanding skills into other ITSM tools, Cloud, AIOps or Security.

Responsibilities

• Design and develop ServiceNow solutions across modules (ITSM, ITOM, CSM, HRSD, SecOps).
• Configure workflows, UI policies, business rules, and integrations.
• Translate business requirements into technical solutions.
• Lead technical delivery and support end-to-end implementations.
• Ensure adherence to ServiceNow best practices and development standards.
• Support integrations with external systems (REST/SOAP APIs, MID Server).
• Troubleshoot issues and optimise platform performance.
• Collaborate with architects, stakeholders, and delivery teams.

Skills

ServiceNow development

Integrations & data migration

ITIL processes

Agile delivery

Cloud/AIOps interest

Tools

MID Server

REST APIs

SOAP APIs

Job description

Versent is seeking a Senior ServiceNow Technical Consultant to design, develop, and deliver ServiceNow solutions that optimise business operations and automate workflows. The role requires Australian security clearance and involves leading end-to-end technical delivery.

You will work across ITSM, ITOM, CSM, HRSD, and SecOps, configuring workflows, integrations, and data migrations while adhering to ITIL processes and best practices in an Agile environment.