Senior ServiceNow Solution Architect – PSDS, AI & Case Mgmt

Xpt Software Australia Pty; Warrnambool; On-site; AUD 140,000 - 180,000; Full time

Job summary

Xpt Software Australia Pty is seeking a Senior ServiceNow Technical Consultant / Solution Designer to lead PSDS case management, document management, eSignature, and AI enabled capabilities. You will drive OOTB-first designs, partner with business and technical stakeholders, and deliver end-to-end solution architecture and design documentation.

You will engage in client workshops, define case types, workflows, catalogs, and workspace experiences, and ensure secure, scalable PSDS implementations

Qualifications

• 6+ years of ServiceNow experience is desirable.
• Strong hands-on development capability with ServiceNow.
• Experience delivering PSDS or CSM solutions is preferred.

Responsibilities

• Lead technical and functional discussions with client stakeholders.
• Translate business problems into ServiceNow solutions.
• Demonstrate and document ServiceNow capabilities to stakeholders.
• Articulate OOTB vs customization, integration needs and extension options.
• Produce and maintain solution design documents and architecture diagrams.
• Contribute to PSDS and Case Management design including SLAs and notifications.

Skills

ServiceNow

Solution design

Client engagement

OOTB-first

Workshops facilitation

Tools

IntegrationHub

REST APIs

Workflow Designer

Workspace

ATF

Job description

Xpt Software Australia Pty is seeking a Senior ServiceNow Technical Consultant / Solution Designer to lead PSDS case management, document management, eSignature, and AI enabled capabilities. You will drive OOTB-first designs, partner with business and technical stakeholders, and deliver end-to-end solution architecture and design documentation.

You will engage in client workshops, define case types, workflows, catalogs, and workspace experiences, and ensure secure, scalable PSDS implementations