Senior ServiceNow Solutions Designer - PSDS & AI

Xpt Software Australia Pty; Alice Springs; On-site; AUD 140,000 - 190,000; Full time

Job summary

Xpt Software Australia Pty seeks a Senior ServiceNow Technical Consultant to design and deliver PSDS, case management, document management and eSignature solutions. You will combine hands-on development with solution design, lead client workshops and articulate OOTB vs customisations, integrations and extensions.

The role emphasises PSDS workflows, AI capabilities, and Workspace experiences, with a focus on scalable, maintainable designs and strong stakeholder communication.

Qualifications

• 6+ years of ServiceNow experience.
• Experience delivering ServiceNow case management solutions.
• PSDS and/or CSM implementation experience.
• Experience with ServiceNow Catalog/Workspace and AI capabilities.
• Ability to run client design workshops and present solutions.

Responsibilities

• Lead technical and client discussions for ServiceNow capabilities.
• Design solutions and document technical decisions.
• Demonstrate OOTB functionality and configuration options.
• Articulate trade-offs between OOTB, configuration, extension, integration, and customization.
• Produce design documentation and architecture diagrams.
• Configure PSDS case management and related services (Document Management, eSignature, AI).
• Support self-service/catalog experiences and Now Assist integration.
• Engage with clients to capture requirements and run solution-design workshops.

Skills

ServiceNow

JavaScript

Flow Designer

IntegrationHub

REST APIs

Client-facing

Workshops

PSDS knowledge

CSM knowledge

eSignature

Now Assist

Workspace

Tools

Now Assist

ServiceNow Workspace

PSDS modules

Job description

Xpt Software Australia Pty seeks a Senior ServiceNow Technical Consultant to design and deliver PSDS, case management, document management and eSignature solutions. You will combine hands-on development with solution design, lead client workshops and articulate OOTB vs customisations, integrations and extensions.

The role emphasises PSDS workflows, AI capabilities, and Workspace experiences, with a focus on scalable, maintainable designs and strong stakeholder communication.