Senior ServiceNow Process Manager & Transformation Analyst

Elysium Digital; Canberra; Presencial; AUD 120.000 - 170.000; Jornada completa

Descripción de la vacante

Elysium Digital is seeking an experienced ServiceNow Process Manager / Technical Business Analyst to lead a major transformation initiative across the ServiceNow platform, delivering improved processes, automation, and operational efficiency.

You will partner with business stakeholders, architects, and delivery teams to design scalable solutions, drive governance and platform optimisation, and ensure outcomes align with business goals.

Formación

• NV1 security clearance required.
• Extensive experience as a BA, Process Manager, Service Management Consultant, or ServiceNow Functional Consultant.
• Hands-on experience with enterprise ServiceNow implementations.
• Deep understanding of ServiceNow workflows, automation, integrations, and governance.
• Experience delivering process improvement and digital transformation initiatives.
• Ability to translate complex business requirements into practical technology solutions.

Responsabilidades

• Lead process discovery, redesign, and optimisation activities.
• Facilitate workshops to identify business needs, challenges, and opportunities.
• Develop future-state process models, service blueprints, and operational procedures.
• Identify automation opportunities and drive service improvement initiatives.
• Promote best-practice service management and governance frameworks.
• Provide SME across the ServiceNow ecosystem and collaborate with architects and developers.

Conocimientos

Stakeholder engagement

Workshop facilitation

Communication skills

Agile/Scrum/SAFe

ServiceNow platform knowledge

NV1 security clearance

Educación

ITIL Foundation or higher

CBAP, CCBA or equivalent

CSA/CIS ServiceNow certifications

Herramientas

CSA (ServiceNow)

CIS (ServiceNow)

Descripción del empleo

Elysium Digital is seeking an experienced ServiceNow Process Manager / Technical Business Analyst to lead a major transformation initiative across the ServiceNow platform, delivering improved processes, automation, and operational efficiency.

You will partner with business stakeholders, architects, and delivery teams to design scalable solutions, drive governance and platform optimisation, and ensure outcomes align with business goals.