Senior Business Analyst: Process Transformation & ServiceNow

Hitech Asia Pacific; New South Wales; On-site; AUD 96,000 - 152,000; Full time

Benefits offered by this job

Initial 3-month contract

Extension potential

Job summary

Hitech Asia Pacific is seeking an experienced Senior Business Analyst to support a strategic transformation initiative within a leading Federal Government Agency. The successful candidate will lead discovery, process redesign and requirements definition to modernise key business services and support technology uplift initiatives, on a 3-month contract with extension potential and a rewarding hourly rate.

Responsibilities include leading discovery and requirements analysis across transformation

Qualifications

• Proven experience delivering business transformation, digital service and process improvement initiatives.
• Strong requirements elicitation, workshop facilitation and stakeholder engagement experience.
• Experience in business process analysis, process redesign and future-state operating model development.
• Experience preparing business cases, options analyses and executive-level decision support artefacts.
• Experience with ServiceNow, Microsoft Power Platform, workflow or records management platforms highly regarded.

Responsibilities

• Leading discovery and requirements analysis activities across business transformation initiatives.
• Facilitating workshops and stakeholder engagement sessions with business and ICT teams.
• Documenting current-state processes, identifying pain points and designing future-state service models.
• Developing business requirements, solution options, recommendations and implementation roadmaps.
• Supporting business cases, investment proposals and executive briefing materials.

Skills

Discovery

Requirements elicitation

Workshop facilitation

Stakeholder engagement

Process analysis

Process redesign

Future-state operating model

Business case development

Options analysis

Executive briefing

Tools

ServiceNow

Microsoft Power Platform

Workflow management

Records management

Job description

Hitech Asia Pacific is seeking an experienced Senior Business Analyst to support a strategic transformation initiative within a leading Federal Government Agency. The successful candidate will lead discovery, process redesign and requirements definition to modernise key business services and support technology uplift initiatives, on a 3-month contract with extension potential and a rewarding hourly rate.

Responsibilities include leading discovery and requirements analysis across transformation