Senior ServiceNow Consultant — Gov Digital Transformation

BT Automation; Canberra; On-site; AUD 150,000 - 210,000; Full time

Job summary

BT Automation is seeking an experienced Senior ServiceNow Consultant to drive complex digital transformations for Australian Federal Government and enterprise accounts in a dual advisory and execution capacity.

You will lead requirements discovery, solution architecture, and governance while hands‑on configuring ServiceNow, building automations, and integrating legacy systems. The role demands security clearance readiness and a strong ITIL/SecOps background.

Qualifications

• 5+ years hands-on ServiceNow consulting, configuring, and developing in public sector environments.
• Experience delivering ITSM, ITOM, CSM, IRM/GRC, or SecOps modules.
• Proficient in Agile/Scrum delivery with Jira and ServiceNow Agile Development.
• Security clearances and Australian citizenship are highly desirable.

Responsibilities

• Lead workshops with clients to map current-state processes to out-of-the-box ServiceNow capabilities and future-state models.
• Author Technical Design Documents, Architecture Roadmaps, and User Stories aligned with ISM standards.
• Partner with Delivery Managers to refine backlogs, estimate story points, and scope releases.
• Facilitate UAT, define validation scenarios, and lead executive demos.
• Build scalable automation using Flow Designer, IntegrationHub, and REST/SOAP integrations.

Skills

Senior ServiceNow consulting

Requirements discovery

Solution architecture

Agile/Scrum delivery

Stakeholder engagement

Education

ServiceNow CSA

ServiceNow CAD

ServiceNow CIS (core module)

ITIL v4 Foundation

AGSVA Baseline NV1/NV2

Tools

Jira

ServiceNow

Job description

BT Automation is seeking an experienced Senior ServiceNow Consultant to drive complex digital transformations for Australian Federal Government and enterprise accounts in a dual advisory and execution capacity.

You will lead requirements discovery, solution architecture, and governance while hands‑on configuring ServiceNow, building automations, and integrating legacy systems. The role demands security clearance readiness and a strong ITIL/SecOps background.