Senior ServiceNow Architect: ITOM, ITAM & HRSD Lead

The HR Ally; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

The HR Ally is seeking an experienced ServiceNow Technical Architect to lead enterprise-level solution design, architecture, and implementation across ITOM, ITAM, and HRSD. The role requires strong hands-on expertise and relevant ServiceNow certifications, with a focus on secure, scalable enterprise services.

You will provide technical leadership, guide solution design, and oversee configurations, scripting, workflows, and integrations using REST/SOAP APIs and Integration Hub, while managing

Qualifications

• 10+ years of IT experience with ServiceNow.
• Proven track record as ServiceNow Architect.
• Hands-on ITOM, ITAM, HRSD expertise.
• Strong knowledge of ServiceNow architecture and platform.

Responsibilities

• Lead enterprise-level ServiceNow solution design and implementation.
• Provide technical leadership and architectural guidance.
• Oversee configurations, scripting, workflows, and customisations.
• Design integrations using REST/SOAP and Integration Hub.
• Manage CMDB, service mapping, and governance.
• Ensure security, performance and coding best practices.

Skills

ServiceNow expertise

ITOM

ITAM

HRSD

JavaScript

REST/SOAP integrations

Integration Hub

Flow Designer

CMDB

Architecture leadership

Tools

Integration Hub

Flow Designer

REST/SOAP APIs

Job description

The HR Ally is seeking an experienced ServiceNow Technical Architect to lead enterprise-level solution design, architecture, and implementation across ITOM, ITAM, and HRSD. The role requires strong hands-on expertise and relevant ServiceNow certifications, with a focus on secure, scalable enterprise services.

You will provide technical leadership, guide solution design, and oversee configurations, scripting, workflows, and integrations using REST/SOAP APIs and Integration Hub, while managing