Senior ServiceNow Application Developer

Australian Attorney-General's Department; Canberra; On-site; AUD 100,000 - 140,000; Full time

Job summary

The Australian Attorney-General's Department in Canberra seeks an experienced ServiceNow Developer to lead the design, configuration, development and maintenance of ServiceNow applications and platform components.

You will work closely with technology and business stakeholders and external vendors to analyze, build and deliver solutions aligned with best practices and organisational objectives, while mentoring a team to uplift ServiceNow maturity across the IT division.

Qualifications

• Experience designing and configuring enterprise-scale ServiceNow applications.
• Certified Application Developer (essential) and Implementation Specialist desirable.
• Experience with PSDS, HRSD and CSM modules.
• Strong knowledge of workflow automation and scripting (JavaScript, Glide API).
• Experience with Flow Designer, Integration Hub and API integrations (REST/SOAP).
• Commitment to knowledge sharing and continual learning.
• Experience in government or large enterprise environments.

Responsibilities

• Lead design, configuration and development of ServiceNow modules and components.
• Integrate ServiceNow with other systems via APIs and web services.
• Support testing, release management and production stability.
• Collaborate on solution design following enterprise standards.
• Mentor a team to uplift ServiceNow maturity across IT.
• Participate in workshops to identify platform improvements.

Skills

JavaScript

Glide API

Workflow automation

Team leadership

Stakeholder collaboration

Education

ServiceNow Certified Application Developer

Tools

Flow Designer

Integration Hub

REST/SOAP APIs

ServiceNow platform

Job description

Australian Attorney-General's Department – Canberra ACT

The key duties of the position include:

Employment Opportunity

The Attorney-General's Department is seeking an experienced ServiceNow Developer to lead the design, configuration, development and maintenance of ServiceNow business applications and platform components.

The successful candidate will work closely with technology and business stakeholders and external vendors to analyse, build and deliver ServiceNow solutions aligned with best practices and organisational objectives.

Key Responsibilities

• lead the design, development and configuration of ServiceNow modules and components including scalable workflows, business rules, client scripts, ACLs and UI
• integrate ServiceNow with other systems using APIs and web services, including integrations not available via Integration Hub
• support testing, release management, and production stability activities
• collaborate on solution design aligned with enterprise standards and architectural principles to deliver stable, secure and scalable applications
• participate in workshops to identify platform improvements and optimisation opportunities
• contribute to iterative delivery practices and conduct code reviews to promote modern, secure development standards
• mentor a team of technical specialists to uplift ServiceNow maturity across the IT Division.

How you can help us make a difference

We're seeking a candidate that will bring fresh perspectives, diverse experience, and an innovative mindset.

The Department is in the early stages of building up its in‑house ServiceNow application development capabilities. This role presents an opportunity to guide technical best practices and development standards for the ServiceNow platform in the Department from the ground up.

The ideal candidate should demonstrate the following experience and skills:

• proven experience developing and configuring enterprise‑scale applications in ServiceNow
• ServiceNow Certified Application Developer (essential) and Implementation Specialist (desirable)
• experience in PSDS, HRSD and CSM
• strong knowledge of workflow automation and advanced scripting (including JavaScript and Glide API)
• experience with Flow Designer, Integration Hub and API integrations (REST/SOAP)
• the ability to build collective capability through knowledge sharing, continuous learning and staying informed on current ServiceNow capabilities and best practices
• experience working in Government or large enterprise environments.

Eligibility

To be eligible for employment at the Attorney-General’s Department applicants must be Australian citizens.

Applicants offered employment will be required to successfully undergo a police record check and be able to obtain and maintain a security clearance at a specified clearance level. The successful applicant must be willing to disclose all relevant and required information.

Successful applicants engaged into the APS will be subject to a probation period.

Notes

A merit pool of suitable applicants may be created from this process, and will be active for 18 months after the date of this gazettal.

If you have any questions regarding the recruitment process or require any reasonable adjustments, please contact HR Assist at*********@ag.gov.auor 02 6141 6*** (Option 2).

We encourage and welcome applications from people with disability, Aboriginal and Torres Strait Islander peoples, LGBTIQA+ people, people from culturally and linguistically diverse backgrounds and mature age people.

Aboriginal and Torres Strait Islander people can contact us to discuss options for working from Country.

Getting to know the Attorney-General's Department

The Attorney-General's Department delivers programs and policies to maintain and improve Australia's law and justice framework, and to facilitate jobs growth through policies that promote fair, productive, flexible and safe workplaces. Through the Australian Government Solicitor, we also provide legal services to the Commonwealth, including legal advice and representation. Our department is the central policy and coordinating element of the Attorney-General's portfolio.

Our department is structured into four groups:

• Australian Government Solicitor
• Justice and Communities
• Integrity and Security
• Enabling Services

The department operates in a diverse and complex environment to address challenging issues. We have a highly-skilled and engaged workforce involved in policy development and implementation and program administration. The department also has a large number of practicing lawyers, mainly within the Australian Government Solicitor Group within the department.