Senior Service Technician

Rhima Australia Pty Ltd; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Rhima Australia Pty Ltd is seeking a Senior Service Technician to lead field service across equipment ranges, deliver maintenance, commissioning and technical support, while guiding a service team and remaining hands-on with customer-facing duties.

The role focuses on on-site servicing, escalation of complex issues, and supporting validations to improve product performance and reliability. ISO-9001 is part of the company standard.

Qualifications

• Extensive field service and fault-finding experience.

Responsibilities

• Perform breakdown repairs, preventative maintenance and scheduled servicing.
• Diagnose and resolve electrical, mechanical and operational faults.
• Install, commission and test new equipment.
• Provide professional on-site customer support and technical advice.
• Complete service reports and documentation accurately and on time.
• Ensure customer equipment is operating safely and effectively.
• Act as the lead technical resource within the service department.
• Provide technical guidance and support to Service & Validation Technicians.
• Assist with onboarding and training new technicians.
• Act as the primary escalation point for difficult service calls.

Skills

Field service experience

Fault finding

Technical diagnostics

Mentoring technicians

Customer service

Communication skills

Independent work

Service prioritisation

Commissioning experience

Validation experience

Warewashing knowledge

Training & development

Education

Trade qualification in Electrical, Mechanical or related discipline

Job description

The Senior Service Technician is Rhima's lead field technician and technical specialist, responsible for delivering high-quality servicing, preventative maintenance, repairs, commissioning and technical support across Rhima's equipment range. The role provides technical leadership to the service team while remaining hands-on and customer-facing. The Senior Service Technician acts as the primary escalation point for complex technical issues, supports technician development, maintains commissioning standards, assists with validation activities, and provides technical feedback to the Engineering Manager to improve product performance and reliability. The majority of the role is field-based, servicing customer equipment and supporting the wider service team.

Key responsibilities

• Perform breakdown repairs, preventative maintenance and scheduled servicing.
• Diagnose and resolve electrical, mechanical and operational faults.
• Install, commission and test new equipment.
• Provide professional on-site customer support and technical advice.
• Complete service reports and documentation accurately and on time.
• Ensure customer equipment is operating safely and effectively.
• Act as the lead technical resource within the service department.
• Provide technical guidance and support to Service & Validation Technicians.
• Assist with onboarding and training new technicians.
• Act as the primary escalation point for difficult service calls.

About you

• Trade qualification in Electrical, Mechanical or related discipline.
• Extensive field service and fault-finding experience.
• Strong technical diagnostic skills.
• Proven ability to mentor and support other technicians.
• Excellent customer service and communication skills.
• Ability to work independently and manage service priorities.
• Commissioning experience (desirable).
• Validation experience in healthcare or regulated environments (desirable).
• Knowledge of commercial warewashing, healthcare decontamination or industrial washing systems (desirable).
• Experience supporting technician training and development (desirable).

Rhima Australia is an Australian (owned) company specialising in equipment washing systems. We have been on the Australian market since 1990 and our national HQ is in Braeside, Victoria. We have a fully equipped workshop; fleet of GPS controlled service vehicles and 24 hour available after hours service. We operate nationally in three market segments: Hospitality, Healthcare and Industrial.

We are ISO-9001 certified.

Rhima bring together the best equipment available and represent European specialist manufacturers on the Australasian market. Our suppliers are international companies that have non-competing product lines. We operate in New Zealand and SE Asia (Singapore).

Rhima Australia is an Australian (owned) company specialising in equipment washing systems. We have been on the Australian market since 1990 and our national HQ is in Braeside, Victoria. We have a fully equipped workshop; fleet of GPS controlled service vehicles and 24 hour available after hours service. We operate nationally in three market segments: Hospitality, Healthcare and Industrial.

We are ISO-9001 certified.

Rhima bring together the best equipment available and represent European specialist manufacturers on the Australasian market. Our suppliers are international companies that have non-competing product lines. We operate in New Zealand and SE Asia (Singapore).