Senior Service Technician

Rhima Australia; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Rhima Australia is seeking a Senior Service Technician to be the lead field technician and technical specialist, delivering high-quality servicing, preventative maintenance, repairs, commissioning and technical support across Rhima's equipment range. The majority of the role is field-based, servicing customer equipment and supporting the wider service team.

This hands-on role requires excellent customer service and communication skills, the ability to work independently, and the capability to

Qualifications

• Trade qualification in Electrical, Mechanical or related discipline.
• Extensive field service and fault-finding experience.
• Strong technical diagnostic skills.
• Proven ability to mentor and support other technicians.
• Excellent customer service and communication skills.
• Ability to work independently and manage service priorities.
• Commissioning experience (desirable).
• Validation experience in healthcare or regulated environments (desirable).
• Knowledge of commercial warewashing, healthcare decontamination or industrial washing systems (desirable).
• Experience supporting technician training and development (desirable).

Responsibilities

• Perform breakdown repairs, preventative maintenance and scheduled servicing.
• Diagnose and resolve electrical, mechanical and operational faults.
• Install, commission and test new equipment.
• Provide professional on-site customer support and technical advice.
• Complete service reports and documentation accurately and on time.
• Ensure customer equipment is operating safely and effectively.
• Act as the lead technical resource within the service department.
• Provide technical guidance and support to Service & Validation Technicians.
• Assist with onboarding and training new technicians.
• Act as the primary escalation point for difficult service calls.

Skills

Field service experience

Fault-finding skills

Technical diagnostics

Mentoring technicians

Customer service skills

Independent worker

Communication skills

Commissioning

Education

Trade qualification in Electrical/Mechanical

Job description

The Senior Service Technician is Rhima's lead field technician and technical specialist, responsible for delivering high-quality servicing, preventative maintenance, repairs, commissioning and technical support across Rhima's equipment range. The role provides technical leadership to the service team while remaining hands-on and customer-facing. The Senior Service Technician acts as the primary escalation point for complex technical issues, supports technician development, maintains commissioning standards, assists with validation activities, and provides technical feedback to the Engineering Manager to improve product performance and reliability. The majority of the role is field-based, servicing customer equipment and supporting the wider service team.

Key responsibilities

Perform breakdown repairs, preventative maintenance and scheduled servicing.

Diagnose and resolve electrical, mechanical and operational faults.

Install, commission and test new equipment.

Provide professional on-site customer support and technical advice.

Complete service reports and documentation accurately and on time.

Ensure customer equipment is operating safely and effectively.

Act as the lead technical resource within the service department.

Provide technical guidance and support to Service & Validation Technicians.

Assist with onboarding and training new technicians.

Act as the primary escalation point for difficult service calls.

About you

Trade qualification in Electrical, Mechanical or related discipline.

Extensive field service and fault-finding experience.

Strong technical diagnostic skills.

Proven ability to mentor and support other technicians.

Excellent customer service and communication skills.

Ability to work independently and manage service priorities.

Commissioning experience (desirable).

Validation experience in healthcare or regulated environments (desirable).

Knowledge of commercial warewashing, healthcare decontamination or industrial washing systems (desirable).

Experience supporting technician training and development (desirable).