Service Technician

Robert Mann Pty Ltd; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Robert Mann Pty Ltd in Sydney seeks a Service Technician to perform maintenance and breakdown services for a defined client base, covering the Greater Sydney Metropolitan area. You will diagnose and repair HVAC systems, respond to after-hours calls on a rotating schedule, and contribute to quoting and service reporting while upholding safety and RMPL policies.

The role requires Cert III in Refrigeration and Air Conditioning and relevant licences; on-site work, standard hours 7:30am-4:00pm with

Qualifications

• Cert III in Refrigeration and Air conditioning.
• NSW Services NSW Supervisors Certificate or Contractor Licence.
• ARCTICK gas handling licence.
• Ability to diagnose and resolve technical issues independently.
• Basic understanding of WHS duties and proven ability to work safely in the field.

Responsibilities

• Attend break-down service calls anywhere in the Greater Sydney Metropolitan area (7:30am-4:00pm Monday to Friday).
• Provide sound technical advice to clients.
• Provide service reports for invoicing and closing out jobs.
• Lead on potential CAPEX works for follow-up with clients.
• Adhere to RMPL policies, SWMS and WHS directives on site.

Skills

Diagnose and repair HVAC issues

Verbal and written communication

Organised and prioritise tasks

Safety awareness

Education

Cert III in Refrigeration and Air Conditioning

NSW Supervisors Certificate or Contractor Licence

ARCTICK gas handling licence

Job description

Employment Type

Full-time

Location

4/461-463 The Boulevarde, Kirrawee, NSW 2232

Reporting To

Service Manager

Salary

Competitive, based on experience

Company Overview

Robert Mann Pty Ltd (RMPL) is an established provider of mechanical, electrical, structural, and construction engineering solutions. We focus on delivering quality HVAC services to commercial and industrial clients, ensuring efficient service execution and customer satisfaction. Our operations are primarily in the Sydney Metropolitan area, with occasional interstate work.

Role Summary

Service Technician is to undertake maintenance and breakdown services for an assigned group of clients and buildings.

• Standard Duties
• Conduct regular scheduled maintenance for clients in accordance with their requirements.
• Attend break-down service calls anywhere in the Greater Sydney Metropolitan area (7:30am-4:00pm Monday to Friday) as scheduled.
• Be on-call (24hrs) for 7 days every 4-6 Weeks to attend after hours call outs.
• Provide information to the Technical Manager on parts and job details for the quoting of repair or replacement work.
• Provide service reports and in a timely manner for invoicing.
• Provide feedback to the Service Manager regarding client needs and potential work leads.
• Key Responsibilities
• Provide sound technical advice to clients.
• Provide lead on potential CAPEX works to Service Manager for follow up with Client.
• Following maintenance provide Technical Manager identified issues for quoting.
• Always represent RMPL in a professional and ethical manner.
• Adhere to RMPL policies, procedures, SWMS and other WHS directives on site.
• Do not introduce or knowingly expose yourself to undue WHS risk.
• Maintain professional accreditations, licences and skill levels by undertaking professional development
• Advise service manager of short falls or potential training opportunities for apprentices that may arise while carrying out daily tasks.

Key Requirements

• Cert III in Refrigeration and Air conditioning.
• NSW Services NSW Supervisors Certificate or Contractor Licence.
• ARCTICK gas handling licence
• Ability to diagnose and resolve technical issues independently.
• Basic understanding of WHS duties and proven ability to work safely in the field.

Soft Skills & Attributes

• Good verbal and written skills.
• Organised with the ability to prioritise tasks and work efficiently under pressure.

Employment Terms & Conditions

• The successful candidate will be employed under an Australian Workplace Agreement (AWA).
• Standard leave entitlements, including four weeks of annual leave, 10 days of sick leave, and long service leave as per Australian employment regulations.
• All employees are required to adhere to RMPL's policies, including Occupational Health and Safety regulations and company procedures.
• The employer reserves the right to amend this job description as necessary to meet the needs of the business.