Lead Field Service Technician: Electrical/Mechanical Expert

Rhima Australia Pty Ltd; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Rhima Australia Pty Ltd is seeking a Senior Service Technician to lead field service across equipment ranges, deliver maintenance, commissioning and technical support, while guiding a service team and remaining hands-on with customer-facing duties.

The role focuses on on-site servicing, escalation of complex issues, and supporting validations to improve product performance and reliability. ISO-9001 is part of the company standard.

Qualifications

• Extensive field service and fault-finding experience.

Responsibilities

• Perform breakdown repairs, preventative maintenance and scheduled servicing.
• Diagnose and resolve electrical, mechanical and operational faults.
• Install, commission and test new equipment.
• Provide professional on-site customer support and technical advice.
• Complete service reports and documentation accurately and on time.
• Ensure customer equipment is operating safely and effectively.
• Act as the lead technical resource within the service department.
• Provide technical guidance and support to Service & Validation Technicians.
• Assist with onboarding and training new technicians.
• Act as the primary escalation point for difficult service calls.

Skills

Field service experience

Fault finding

Technical diagnostics

Mentoring technicians

Customer service

Communication skills

Independent work

Service prioritisation

Commissioning experience

Validation experience

Warewashing knowledge

Training & development

Education

Trade qualification in Electrical, Mechanical or related discipline

Job description

Rhima Australia Pty Ltd is seeking a Senior Service Technician to lead field service across equipment ranges, deliver maintenance, commissioning and technical support, while guiding a service team and remaining hands-on with customer-facing duties.

The role focuses on on-site servicing, escalation of complex issues, and supporting validations to improve product performance and reliability. ISO-9001 is part of the company standard.