Strategic Service Guidance & Knowledge Lead

Talent Corp; Melbourne; On-site; AUD 96,000 - 126,000; Full time

Job summary

Talent Corp in Australia seeks a Service Guidance & Knowledge Management Lead (EL1) to oversee the development and delivery of clear guidance, knowledge materials and resources for staff and external audiences.

This senior role combines team management, content and guidance development, stakeholder engagement and business improvement to drive consistent service delivery across a large national organisation.

Qualifications

• Experience leading teams in complex environments.
• Experience developing operational guidance and knowledge resources.
• Strong stakeholder engagement and collaboration skills.
• Excellent written and verbal communication, including executive advice.
• Ability to drive continuous improvement in service delivery.

Responsibilities

• Lead and manage a team developing operational guidelines, letters and knowledge articles.
• Oversee development of clear, accessible guidance materials.
• Provide strategic and technical advice on service delivery processes.
• Coordinate guidance development with internal stakeholders and subject matter experts.
• Manage team priorities, workloads, resources and performance.
• Identify opportunities to improve guidance and service delivery outcomes.
• Prepare executive advice, reports and progress updates on key activities and emerging risks.
• Support consistent guidance across operational systems, including SAP CRM and PACE.

Skills

Team leadership

Stakeholder engagement

Content and guidance development

Operational improvement

Strategic advisory

Workload management

SAP CRM

PACE

Tools

SAP CRM

PACE

Job description

Talent Corp in Australia seeks a Service Guidance & Knowledge Management Lead (EL1) to oversee the development and delivery of clear guidance, knowledge materials and resources for staff and external audiences.

This senior role combines team management, content and guidance development, stakeholder engagement and business improvement to drive consistent service delivery across a large national organisation.