Senior Service Designer - Hybrid, Human-Centered Impact

Hard Problems; Perth; Hybrid; AUD 123,000 - 128,000; Full time

Benefits offered by this job

12% superannuation

Salary packaging up to AUD 15,900 per年

3 days extra leave per year

Leave purchase option

Professional development opportunities

Flexible working

Job summary

Anglicare WA in Perth, Australia, is seeking a Senior Service Designer to lead design projects across the organisation. The role focuses on human-centred design, collaboration with service teams, communities and partners, and applying design thinking to improve services and systems.

Based in East Perth with flexible working including work-from-home, you will guide discovery, co-design workshops and implementation, ensuring user voices stay central while building organisational capability in

Qualifications

• Experience leading service design or human-centred design projects.
• Strong workshop planning, facilitation, and stakeholder engagement skills.
• Ability to translate insights into practical, user-centred solutions.

Responsibilities

• Lead service design projects from discovery through to implementation.
• Plan and facilitate workshops, co-design activities and stakeholder engagement processes.
• Conduct research, discovery and insight generation to translate complex information.
• Prototype solutions and support implementation across service improvement initiatives.
• Ensure the voices of service users and communities remain central to the design process.

Skills

Service design

Human-centred design

Workshop facilitation

Stakeholder engagement

Project management

Education

Design/Human Services/Social Sciences/Innovation/Business degree

Job description

Anglicare WA in Perth, Australia, is seeking a Senior Service Designer to lead design projects across the organisation. The role focuses on human-centred design, collaboration with service teams, communities and partners, and applying design thinking to improve services and systems.

Based in East Perth with flexible working including work-from-home, you will guide discovery, co-design workshops and implementation, ensuring user voices stay central while building organisational capability in